Customer Experience

6 months ago

Laval, Canada Pelican International Inc. Full time

**Customer experience (CX) Coordinator**

**DO YOU WANT TO PARTICIPATE IN THE EVOLUTION OF THE WORLD LEADER IN NAUTICAL PRODUCTS BY BEING AT THE HEART OF DECISIONS?**

Pelican international is looking for its next Customer experience (CX) Coordinator, reporting to the Customer Experience Manager, responsible for collaborating with sales, marketing and customer service teams to ensure a consistent customer experience at all touch points.

**YOUR DAY IN THIS POSITION**:

- Develop an in-depth understanding of the company's products or services to accurately respond to customer inquiries, provide product information, and offer technical assistance when necessary.
- Answer general and technical questions from customers about our products;
- Respond to online consumer reviews and use existing reports to communicate relevant information on consumer opinions on products and their purchasing experiences;
- Validate and enter warranty orders and prepare and send return documents;
- Confirm or modify orders on customer portals (Shopify);
- Participate in improving the platform used by the department (Salesforce);
- Document process changes related to the platforms used during updates. (Ex: Bazarvoice, Salesforce, Shopify).

All other related tasks.

**WHAT WE EXPECT FROM YOU**:

- Experience with ecommerce platforms an asset: Shopify, Salsify, Bazarvoice, Amazon Vendor Central
- DEC in a relevant discipline;
- 1 to 2 years' experience in a similar position;
- Experience in customer service;
- Proficiency with MS Office suite;
- Proficiency with computer tools and knowledge of the Office suite;
- Excellent learning and communication skills;
- Demonstrate excellent customer service (customer-oriented approach);
- Bilingual (French and English), both written and spoken;
- Be self-motivated, autonomous, highly organized, show initiative and be a team player.

**THE ADVANTAGES OF JOINING OUR TEAM**:

- Possibility of teleworking;
- Opportunities for professional development and advancement;
- Salary progression and competitive compensation;
- A complete benefits package including a group insurance program combined with our participation in your RRSP and a telemedicine service;
- Free parking;
- Corporate discounts on our products ;
- Free access to an on-site gym;
- Cafeteria service offering full meals.

Pelican is first and foremost a team of enthusiasts who want to make quality products available to all outdoor enthusiasts. Here, we live each day as an adventure, where we remain united by working together. Our values serve as our compass and we explore an ocean of possibilities to create a recreational and sustainable experience for our customers.

**IF YOU ARE LOOKING TO GROW PROFESSIONALLY AND MAKE A REAL IMPACT IN ONE OF CANADA'S BEST-RUN COMPANIES, APPLY NOW, WE NEED YOU**

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site gym
- On-site parking
- Store discount

Work Location: Hybrid remote in Laval, QC H7C 2T2

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