Attendant (Heritage Interpreter)

2 weeks ago

Richmond, Canada City of Richmond BC Full time

**Attendant (Heritage Interpreter)**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
**Examples of key responsibilities include, but are not limited to**:

- Interpreting Richmond’s history and heritage to the visiting public, using a variety of methods such as: tours, historical demonstrations, group programs, facilitated games or activities, and one on one conversations. Some activities may required period costumes be worn.
- Assisting with the preparation of event and program materials, including set up and take down.
- Ensuring safety and security of museum and heritage facilities.
- Ensuring visitors are welcomed and helping with wayfinding and connecting with appropriate activities, and taking payments.
- Supporting the safety of visitors by helping create a safe environment and responding to emergency situations.
- Supporting volunteers working on site
- Supporting the upkeep of exhibits and the facility, e.g. dusting exhibits, cleaning glass cases, picking up trash, weeding gardens.
- Performing basic clerical and receptionist activities.
- Performing other duties as required.

**Knowledge, Skills & Abilities**:

- Possess an outgoing and friendly personality and be willing to engage with public.
- Ability to interact with groups of individuals of all ages.
- Ability to be personable and skilled at maintaining control of the interpretative conversation while creatively encouraging willing visitor involvement.
- Ability to understand and carry out oral and written instructions.
- Ability to interpret, explain, educate and inspire visitors.
- Interest in, and knowledge, of local history.
- Ability to effectively prioritize workflow and multitask and demonstrate organizational ability.
- Ability to work well under pressure and deal with stressful situations with professionalism.
- Strong problem solving and communication skills including ability to make decisions independently.
- Ability to courteously and effectively deal with the public in providing information and assistance.
- Ability to perform cashiering duties accurately.
- Ability to work both independently and interdependently while exercising sound judgement and initiative.
- Knowledge and skills in using Microsoft Office programs such as Word, Excel, Outlook and PowerPoint.
- Knowledge of clerical and modern office practices and procedures.
- Ability to successfully pass a Criminal Record Check.
- Ability to speak a second language is an asset.

**Qualifications and Experience**:

- Completion of Grade 12 or equivalent required;
- Basic knowledge of Canadian and BC history and a demonstrated capacity to quickly learn Richmond history is preferred;
- Experience delivering heritage interpretation or leading group programming is preferred;
- Cashiering and experience using a Point of Sale (POS) or other computer cash system is an asset; and
- Current Occupational First Aid Level 1 certification or higher is an asset.

**Working Conditions**:
Duties may be performed in a variety of environments, including outdoors, in all weather conditions. Must be comfortable standing for long periods of time. May encounter upset or unpleasant customers. Must be able to work weekends.

**Additional Information**:

- Employee Group:

- CUPE Local 718
- Position Status:

- Auxiliary
- Duration of Appointment:

- N/A
- Salary Range:

- $20.69
- Hours of Work:

- These are auxiliary positions that will involve variable hours. Flexibility and willingness to work a variety of shifts including days, evenings, and weekends is required.
- Application Posted:

- 3/8/24
- External Closing Date:

- 3/31/24
- PCC#:

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