Bilingual Customer Service Representative
7 months ago
Handles inbound and outbound calls in a timely manner. Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary. Identify customer needs, research issues, resolve complaints, and provide solutions.
**Objectives & scope**:
- Manage a large volume of inbound calls with knowledge and efficiency.
- Identify and address customer needs, with a goal of total satisfaction.
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers.
- Follow company guidelines and procedures for communications with mínimal supervision.
**Main responsibilities**:
- Build expert, dynamic knowledge of the company’s products and services.
- Conduct research with available resources to satisfy customer inquiries.
- Engage with customers in a cordial, empathetic and probing approach.
- Respond quickly, professionally, and accurately to customer inquiries.
**Minimum required experience & qualification**:
- High school diploma or equivalent
**Required skills**:
- English Level B1-B2.
- French Canadian
**Preferred skills & qualifications**:
- 40 Words Per Minute & 95% Accuracy
**Language**:
- French (required)
Work Location: In person
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