Customer Service Representative

3 weeks ago

Moncton, Canada TIP Canada Full time

**Position**: Bilingual Roadside Service Coordinator (Customer Service Representative)
**Location**: 125 MacNaughton Ave, Moncton, NB E1H 3N3
**Reports** **to**: Customer Care Centre Manager
**Job** **Status**: Full time ; Permanent
**Shifts** **Available**:

- Overnight Shift - 7:00 PM to 7:00 AM (Atlantic Standard Time); 12 hour days at 3 days rotation
- Day Shift - 7:00 AM to 7:00 PM (Atlantic Standard Time); 12 hour days at 3 days rotation

TIP Trailer Services is one of Europe and Canada’s leading equipment service providers. We specialize in trailer leasing, rental, maintenance, and repair, as well as other value-added services, and provide these to transportation and logistics customers across Europe and Canada.

Our Customer Care Center provides roadside assistance services 24 hours a day, 7 days a week in **Moncton**, **NB**. We are looking for a Bilingual Roadside Service Coordinator (Customer Service Representative) who would be available to work either an Overnight shift from 7:00 PM to 7:00 AM and a Day shift from 7:00 AM to 7:00 PM. Being fast-paced, positive and professional each day is extremely important as you are communicating with customers in urgent situations.

**YOUR DUTIES AND RESPONSIBILITIES WILL BE**:

- Coordinator all service request and proactively, determine requirements of the customer. Demonstrate concern for customer safety
- Work with urgency to process requests for roadside assistance while maintaining a positive, professional and productive work environment
- Dispatch emergency road service requests to service providers and obtain any additional information needed to ensure the customer receives service in a timely manner
- Stay in contact with drivers and keep customers informed of the progress and ETA of their service requests
- Collaborate with the team and management to ensure all customers receive the correct service in a timely manner
- Accurately enter information in Salesforce

**YOU NEED TO HAVE**:

- Must be bilingual in French and English.
- Prior experience in roadside assistance, dispatch, mechanical experience, emergency services, or transportation industry experience a definite asset.
- A passion for helping people and exceeding their expectations.
- Excellent time management and problem solving skills.
- Excellent verbal and written communication skills.
- Intermediate computer skills.

**WHAT WE OFFER**:

- Above average pay package to above average employees
- Excellent pension plan
- Benefits package that includes an employee & family assistance plan, & a healthcare spending account.
- Internal and external training opportunities

**TIP Fleet Services Canada Ltd**. supports diversity and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require an accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Extended health care
- RRSP match

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 2 years (required)
- Roadside and Emergency support: 1 year (preferred)

**Language**:

- English (required)
- French (required)

Work Location: One location

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