Bilingual Technical Customer Service Representative

6 months ago


Moncton, Canada Canon Canada Full time

**Bilingual (English-French) Technical Customer Support Representative**

**Call Center - 7 Hour days - No Weekends**
- Do you have an interest in learning Technology?
- Do you enjoy helping people in a call centre environment?

If so, this could be the role for you

As a member of the Canon team, you’ll help our customers with a number of consumer products including, but not limited to, fax machines, scanners, and printers. You’ll put your problem-solving skills to work to identify each consumer’s unique inquiry and direct them to a suitable solution, ensuring that every case is resolved in a satisfactory manner.

**ROTATING SHIFTS - Must be available**:

- Monday - Friday, 9:00 AM - 5:00 PM
- Monday - Friday, 10:00 AM - 6:00 PM

**Responsibilities**:
**Key Responsibilities**:

- Deliver high-class customer service via telephone to Canon clients
- Assist customers with clear communication and step-by-step solutions
- Follow appropriate escalation process of unresolved issues
- Offer upgrades and pre-sales assistance when applicable
- Update CRM database with detailed information regarding customer inquiries
- Achieve monthly KPIs and metrics, such as Call Handle Time and Abandon rates
- Adhere to established quality assurance guidelines for all customer inquiries

**Qualifications**:
**To Succeed, You Will Need**:

- ** French and English proficiency**:

- High school diploma
- 1-year experience in a call center or customer service environment
- Proven customer relations skills with professional and courteous telephone manner
- Familiarity with computers to learn systems/processes in a timely manner
- Ability to organize time, set priorities and multi-task in order to meet KPIs
- Exemplary written and oral communication skills

**Why Join?**

**HYBRID WORK**:

- This position offers a Virtual work schedule with the ability to work from home throughout the week.

**BENEFITS**:

- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**:

- Free coffee and snacks
- On-site cafeteria and outdoor patio
- Employee gym and fitness centre
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement



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