Bilingual Technical Customer Service Representative

2 weeks ago

Moncton, Canada Canon Canada Full time

**Bilingual (English-French) Technical Customer Support Representative**

**Call Center - 7 Hour days - No Weekends**
- Do you have an interest in learning Technology?
- Do you enjoy helping people in a call centre environment?

If so, this could be the role for you

As a member of the Canon team, you’ll help our customers with a number of consumer products including, but not limited to, fax machines, scanners, and printers. You’ll put your problem-solving skills to work to identify each consumer’s unique inquiry and direct them to a suitable solution, ensuring that every case is resolved in a satisfactory manner.

**ROTATING SHIFTS - Must be available**:

- Monday - Friday, 9:00 AM - 5:00 PM
- Monday - Friday, 10:00 AM - 6:00 PM

**Responsibilities**:
**Key Responsibilities**:

- Deliver high-class customer service via telephone to Canon clients
- Assist customers with clear communication and step-by-step solutions
- Follow appropriate escalation process of unresolved issues
- Offer upgrades and pre-sales assistance when applicable
- Update CRM database with detailed information regarding customer inquiries
- Achieve monthly KPIs and metrics, such as Call Handle Time and Abandon rates
- Adhere to established quality assurance guidelines for all customer inquiries

**Qualifications**:
**To Succeed, You Will Need**:

- ** French and English proficiency**:

- High school diploma
- 1-year experience in a call center or customer service environment
- Proven customer relations skills with professional and courteous telephone manner
- Familiarity with computers to learn systems/processes in a timely manner
- Ability to organize time, set priorities and multi-task in order to meet KPIs
- Exemplary written and oral communication skills

**Why Join?**

**HYBRID WORK**:

- This position offers a Virtual work schedule with the ability to work from home throughout the week.

**BENEFITS**:

- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**:

- Free coffee and snacks
- On-site cafeteria and outdoor patio
- Employee gym and fitness centre
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement

  • Bilingual Customer Service Representative

    4 days ago

    Moncton, New Brunswick, Canada Medavie Blue Cross Full time

    We are hiring a capable Bilingual Customer Service Representative (Federal Contact Centre) to join our awesome team at Medavie Blue Cross in Moncton, NB. Growing your career as a Full Time Bilingual Customer Service Representative (Federal Contact Centre) is a great opportunity to develop useful skills. If you are strong in communication, problem-solving...

  • Bilingual Customer Service Representative

    4 days ago

    Moncton, New Brunswick, Canada Medavie Blue Cross Full time

    We are hiring a capable Bilingual Customer Service Representative (Federal Contact Centre) to join our awesome team at Medavie Blue Cross in Moncton, NB. Growing your career as a Full Time Bilingual Customer Service Representative (Federal Contact Centre) is a great opportunity to develop useful skills. If you are strong in communication, problem-solving...

  • Bilingual Customer Service Representative

    2 weeks ago

    Moncton, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...

  • Bilingual Customer Service Representative

    4 days ago

    Moncton, New Brunswick, Canada TIP Trailer Services Netherlands Full time

    Bilingual Customer Service Representative page is loaded Bilingual Customer Service Representative Apply locations Moncton time type Full time posted on Posted 5 Days Ago job requisition id R Location : 125 MacNaughton Ave, Moncton, NB E1H 3N3 Reports to : Customer Service Supervisor Job Status : Full time Shifts Available : Day Shift Continental...

  • Bilingual Customer Service Representative

    4 days ago

    Moncton, New Brunswick, Canada Perativ Full time

    JOB SUMMARYSince 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide services to...

  • Bilingual Customer Service Representative

    5 days ago

    Moncton, Canada Canon Canada Full time

    **Bilingual Customer Service Representative** Monday to Friday 8:30 am to 4:30 pm (Eastern Time) - Do you have experience working in a customer service role? - Are you comfortable spending the majority of your day on the phone? - Do you have basic computer skills? As a Bilingual Customer Service Representative, you will be responding to calls from our...

  • Bilingual Customer Service Representative

    4 weeks ago

    Moncton, Canada IAA, Inc. Full time

    _**Urgently Hiring, Bilingual French-English, Permanent Full-Time $17/hr**_ IAA, Inc., a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Customer Service Representative I at our facility in Moncton, NB. IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities...

  • Bilingual Customer Service Representative

    3 weeks ago

    Moncton, Canada Canon Canada Full time

    **Bilingual Customer Service Representative (French & English) - Remote** **Bilingual (French/English) Customer Service Representative - Remote** **Monday to Friday 8:30 am to 4:30 pm EST** - Do you have experience working in a customer service role? - Are comfortable spending the majority of your day on the phone? - Do you have basic computer skills? As...

  • Bilingual Customer Service Representative

    2 weeks ago

    Moncton, Canada TIP Group Full time

    Location: 125 MacNaughton Ave, Moncton, NB E1H 3N3 Reports to: Customer Service Supervisor - Job Status: Full time- Shifts Available: Day Shift Continental (6:00AM - 6:00PM)- Salary: 21.00 per hour- Take your career to new heights and join TIP Group, a top equipment service provider in Canada and Europe! Our trailer leasing, rental, maintenance, and repair...

  • Technical Service Representative

    3 weeks ago

    Moncton, Canada Xerox Full time

    General Information Press space or enter keys to toggle section visibility City Moncton State/Province New Brunswick Country Canada Department Technical Customer Services Date Wednesday, June 5, 2024 Working time Full-time Ref# 20033441 Job Level Individual Contributor Job Type Experienced Job Field Technical Customer Services Seniority Level...

  • Bilingual Customer Service Representative

    4 days ago

    Moncton, New Brunswick, Canada Medavie Blue Cross Full time

    Classes starting Monthly Apply TODAY For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired...

  • Bilingual Customer Service Representative

    3 weeks ago

    Moncton, Canada TIP Canada Full time

    **Customer Service Representative/ Bilingual Roadside Service Coordinator (Moncton, NB)** **Location**: 125 MacNaughton Ave, Moncton, NB E1H 3N3 **Reports** **to**: Customer Service Supervisor **Job** **Status**: Full time **Shifts** **Available**: Monday to Friday: 4pm - 12:30am; Available for 6pm - 6:30am for coverage. Take your career to new heights...

  • Bilingual Customer Service Representative

    3 days ago

    Moncton, New Brunswick, Canada TIP GROUP Full time

    Customer Service Representative/ Bilingual Roadside Service Coordinator (Moncton, NB)Location : 125 MacNaughton Ave, Moncton, NB E1H 3N3Reports to : Customer Service SupervisorJob Status : Full timeShifts Available : Monday to Friday: 4pm - 12:30am; Available for 6pm - 6:30am for coverage.Take your career to new heights and join TIP Group, a top equipment...

  • Bilingual Customer Service Representative

    4 days ago

    Moncton, New Brunswick, Canada TIP Group Full time

    Location : 125 MacNaughton Ave, Moncton, NB E1H 3N3 Reports to : Customer Service Supervisor Job Status : Full time Shifts Available : Day Shift Continental (6:00AM - 6:00PM) Salary: 21.00 per hour Take your career to new heights and join TIP Group , a top equipment service provider in Canada and Europe Our trailer leasing, rental, maintenance,...

  • Bilingual Customer Service Representative

    4 days ago

    Moncton, New Brunswick, Canada TIP GROUP Full time $21

    *Location:* 125 MacNaughton Ave, Moncton, NB E1H 3N3*Reports to: Customer Service Supervisor Job Status: Full time, Permanent Shift: Afternoon Shift (Monday to Friday: 4:00PM to 12:30AM)Pay-Rate: 21.00 per hour Take your career to new heights and join TIP Group, a top equipment service provider in Canada and Europe Our trailer leasing, rental, maintenance,...

  • Bilingual Customer Service Representative

    4 days ago

    Moncton, New Brunswick, Canada TIP GROUP Full time

    *Location:* 125 MacNaughton Ave, Moncton, NB E1H 3N3*Reports to: Customer Service Supervisor*Job Status: Full time, Permanent*Shift: *Afternoon Shift (Monday to Friday: 4:00PM to 12:30AM)*Pay-Rate:* 21.00 per hourTake your career to new heights and join *TIP Group*, a top equipment service provider in Canada and Europe Our trailer leasing, rental,...

  • Bilingual Customer Service Representative

    2 weeks ago

    Moncton, Canada HCL Technologies Full time

    We are seeking a Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service and support to our English and French-speaking customers. This is an excellent opportunity for individuals who are flu

  • Bilingual Customer Service Representative

    4 weeks ago

    Moncton, Canada HCL Technologies Full time

    We are seeking a Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service and support to our English and French-speaking customers. This is an excellent opportunity for individuals who are fluent in both English and Spanish and have a passion for...

  • Bilingual Customer Service Representative

    2 weeks ago

    Moncton, Canada HCL Technologies Full time

    We are seeking a Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service and support to our English and French-speaking customers. This is an excellent opportunity for individuals who are fluent in both English and Spanish and have a passion for...

  • Bilingual Customer Service Representative

    2 weeks ago

    Moncton, Canada HCL Technologies Full time

    We are seeking a Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service and support to our English and French-speaking customers. This is an excellent opportunity for individuals who are fluent in both English and Spanish and have a passion for...