Bilingual Customer Service Representative

5 months ago

Moncton, Canada Greenfoot Energy Solutions Inc. Full time

**How does a 4 day work week sound?**

**Greenfoot Energy Solutions is looking for motivated and experienced bilingual Customer Service Reps to join our Moncton NB team, to help service our clients. This role is key to making sure our clients get the right service on time every time This is a day shift starting at 7 am to 7 pm**

**Qualifications**:

- **A minimum of 2 years of dispatch or similar work type experience required**:

- **Call center experience would be considered an asset**:

- **General commercial and residential construction knowledge is an asset**:

- **Ability to multi-task and willingness to learn**:

- **Excellent customer service skills**:

- **Solid interpersonal, communication (verbal and written), organizational, and time management skills**:

- **Ability to work with mínimal supervision under pressure and time constraints in a stressful environment**:

- **Logical and critical thinking**:

- **General computer knowledge and basic proficiency**:

- **Team player**:

- **Bilingual**

**Key Responsibilities**
- **Schedule the installation of insulation and HVAC**:

- **Provide technicians with the correct job information, manage their daily workload and ensure time constraints on projects are respected**:

- **Exercise good judgment and have the company's reputation in mind when dealing with clients**:

- **Ensure technician schedule logistics and allotted time for their jobs is feasible**:

- **Reviewing the file prior to sending the technician on site to make sure that the file is complete and not missing any info**:

- **Wrapping up the file after the work is completed**

**What to expect from Greenfoot**:

- **Full-time, permanent position**:

- **4 on 4 off work schedule**:

- **Competitive wage based on experience**:

- **Health and dental benefits**:

- **A long-term career with training and continual improvement opportunities**:

- **A fun work environment with a safety-orientated company**:

- **Company pension plan**:

- **Yeti Points Bonus Structure**:

- **Recreational subsidies (gym membership, sports, etc)**

**Salary: $43,000-$48,000 per year**

**Job Types**: Full-time, Permanent

**Salary**: $43,000.00-$48,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 12 hour shift
- Weekends as needed

Work Location: In person

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