Bilingual Technical Customer Service Representative
4 days ago
- Are you passionate about creating exceptional customer experiences to ensure that our customers continue to choose our products and services?
- Do you enjoy troubleshooting complex technical issues with a focus on achieving one-call resolution?
- Can you effectively upsell products and services and guide customers to make the right purchasing decisions?
ROTATING SHIFTS - Must be available:Monday - Friday, 9:00AM - 5:00PMMonday - Friday, 10:00AM - 6:00PM
Key Responsibilities:
- Deliver exceptional customer service via telephone, email, and chat to Canon clients with respect and a helpful and professional tone of voice.
- Assist customers with clear direction and communicate with appropriate troubleshooting steps; focusing on customer satisfaction and solutions.
- Finding opportunities on every customer interaction (Phone, Email, Chat) to add value for the customer and Canon by offering updates to their products, or providing detailed information on a pre-sale inquiry.
- Frequently use of our CRM database to navigate and look up customer information, alongside documenting detailed customer information regarding customer interactions.
- The focus is to meet monthly KPIs, Operational Metrics, and employee reliability to ensure the end result is to create a great customer experience.
- Working in a fast-paced environment, collaborating with colleagues and the leadership team while maintaining professionalism and excellent work ethic
To Succeed, You Will Need:
- French and English proficiency.
- High school diploma.
- Minimum 1-year experience in a contact center or customer service environment.
- Proven customer relations skills professionally and courteously in a multi-channel environment.
- Familiarity with computers to learn systems/processes promptly.
- Ability to organize time, set priorities, and multi-task in order to meet KPIs.
- Exemplary written and oral communication skills.
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Moncton, Canada Canon Canada Full timeBilingual (English-French) Technical Customer Service Representative - RemoteAre you passionate about creating exceptional customer experiences to ensure that our customers continue to choose our products and services?Do you enjoy troubleshooting complex technical issues with a focus on achieving one-call resolution?Can you effectively upsell products and...
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Moncton, Canada Canon Canada Full timeBilingual (English-French) Technical Customer Service Representative - RemoteAre you passionate about creating exceptional customer experiences to ensure that our customers continue to choose our products and services?Do you enjoy troubleshooting complex technical issues with a focus on achieving one-call resolution?Can you effectively upsell products and...
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