Administrative Support 09
3 months ago
**Position Details**:
**Posting #**: 26102
**Department**:Diagnostic Mammography
**Employee Type**:Regular, Part Time
**If Temporary, Number of Weeks**:
**Union**:CUPE
**Openings Remaining**:1
**Schedule**:
**Work Days**: Monday to Friday, Weekends
**Time of Day**: Days, Afternoons
**Shift**: 4 hour, 7.5 hour
**This position may be scheduled at any of the following sites**: West 5th Campus (Hamilton Mountain)
**Application Dates**:
**Opening Date**: 10/10/23
**Closing Date**: 17/10/23 Applications must be received online by 12:00 midnight on the Closing Date
**Position Description**:
***
**QUALIFICATIONS**
- Grade 12 diploma, plus 2 years post-secondary diploma in medical office administration from an accredited school
- Minimum two-years’ experience providing administrative support in Diagnostic Imaging Services
- Basic skill level is required for MS Excel
- Intermediate skill level is required for Typing, MS Word, spelling, medical spelling and medical terminology
- Clerical testing may be required as part of the selection process.
- Expert knowledge of hospital patient processing systems and scheduling systems (EPIC preferred)
- Proven knowledge of radiology terms
- A working history that supports good interpersonal relationships and demonstrated professional attitude and behaviour
- Ability to communicate effectively and tactfully, both in person and by telephone
- Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations
- Excellent organizational, interpersonal, analytical, critical thinking and problem-solving skills
- Ability to perform multiple tasks while providing excellent customer service.
- Ability to mentor/train other administrative support staff in department
**RESPONSIBILITIES**
- Serves as a liaison between the Systems Team and the Reception staff, reporting to the Systems Coordinator on all issues related to departmental systems
- Regularly attends a variety of technical meetings and training sessions, and tests functionality during system upgrades, implementing and documenting new procedures as required
- Participates in training staff on new system procedures
- Handles all telephone enquiries promptly, efficiently and courteously
- Provides computer support for system and/or process issues for EPIC, ADT, PACS, order management and future system initiatives, following-up with MIS or the Systems Coordinator accordingly
- Verifies and updates patient information, validates OHIP cards and fields customer service inquiries by telephone
- Performs other duties as assigned by the Clerical Supervisor
- Maintains and monitors system audits and reports results to the CQI Committee
- Ensures that all patient records are processed efficiently and managed with the utmost confidentiality, accuracy and comprehensiveness
- Handles departmental communications, faxes, photocopying and liaises with many client types, following-up accordingly
- Follows all standards determined by admission, discharge and transfer
- Coordinates outside film retrieval for x-rays relevant to scheduled appointments
**HOURS OF WORK**
Monday to Friday, weekends; days; afternoons**WAGE RATE**
Hourly: $27.21...$28.41...$29.57 (plus 14% in lieu of benefits)**PLEASE NOTE**
Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
St. Joe’s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other.
- St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the _Mission, Vision, and Core Values_ of SJHH._
**We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.**
**Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
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