Client Quality Control Specialist

3 months ago

Toronto, Canada Greenshield Holdings Full time

**WHO WE ARE**

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

As a part of Greenshield group of companies, Greenshield Administration provides innovative health benefit solutions for the small-mid size companies in Canada. Recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved Greenshield Administration sets itself apart from the competition, by using technology, creative product development and a stellar customer experience to solve problems for employers. Honeybee Benefits is our next generation benefits platform built for today’s modern workforce that empowers employers to compete better for talent.

Reporting to the Benefits Administration Operations Supervisor, the Client Quality Control Specialist will be responsible for ensuring that all client deliverables match approved business requirements and quality standards. When discrepancies are identified, you act quickly and confidently to correct by collaborating with the appropriate internal teams. Not only are you able to execute standard quality assurance practices, but you will help integrate our quality assurance strategy within day to day operations on our client teams.

**The Role in a Nutshell**:

- Creating project test plans, test cases, test scripts, and test reports
- Reviewing functional and design specifications to ensure a full understanding of deliverables
- Identifying test requirements from specifications and mapping them to a comprehensive test plan.
- Developing test cases and scripts aligned with the test plan.
- Validate that user expectations are met during testing.
- Reporting deficiencies and tracking testing progress.
- Execute the test plan, including manual and automated test cases.
- Hold test plan/case reviews with cross-functional team members.
- Identify and escalate potential quality issues.
- Verify that deliverables meet specifications.
- Isolate, replicate, and report defects and verifying defect fixes.
- Responsible to provide expertise in functional areas of our services and solutions;
- Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected;
- Hold test plan/case reviews with cross-functional team members.
- Collaborate with the Client Operations Manager to forecast testing activities, review project documentation, and oversee execution
- Establish and participate in the evolving processes and materials for this specialized product offering (i.e., workflow, training, processes, execution, operational excellence, and quality assurance).
- Establish and maintain excellent client relationship & satisfaction;
- Clear knowledge of our solutions and can effectively support the client;
- Attend and prepare regular status meetings with the client;
- Works to resolve incidents and provide client support;
- Documents internal audits and other quality assurance activities
- Identify training needs and support the training interventions to meet quality standards
- Develop, recommend and monitor corrective and preventive actions

**What we are looking for**:

- Minimum 3 years’ quality assurance experience
- Proven ability to effectively interpret and implement quality assurance standards and procedures
- Experience with end-to-end quality assurance testing
- Diploma/Degree in relevant field
- Strong attention to detail
- Strong communication
- Ability to manage multiple priorities and meet deadlines
- Proficient in Microsoft Excel

**Nice to have**:

- CEBS designation
- Experience working in Health & Welfare or Benefit administration

**THE CULTURE**

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s

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