Technical Customer Support, Building Controls

2 weeks ago

Burnaby, Canada Houle Electric Limited Full time

A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

**About this role**
We are recruiting for a **Technical Customer Support** to join our Building Controls team in our Burnaby office.

Here's how your role will strengthen our team.

**Your responsibilities**
- Provide consistent and high-quality customer service and administrative support
- Collaborate with customers to complete initial investigation and assess support requests, and determine solutions
- Prioritize service requests, schedule and dispatch service technicians
- Create work orders, manage through to completion, and handle billing process
- Track and expedite material orders as required
- Coordinate and follow up with technical staff to complete work orders
- Prepare list of follow up recommended service actions for customers

**Your experience and skills**
- 4+ years of experience in a similar administrative support/customer service roll coordinating service requests and dispatching technicians
- Experience with material ordering, tracking, billing,and reporting
- Basic knowledge of Building Control Systems
- Flexible with the proven ability to multitask in a changing, fast-paced environment
- Excellent computer skills inf MS Office (Word, Outlook, Excel), JDE or other CRM systems, an asset
- Proven teamwork skills complemented by the ability to work well independently
- Superior oral and written communication skills
- Highly organized and detail oriented with the ability to prioritize work
- Positive attitude with a patient and calm nature

**About Houle**
As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work, one of BC's Top 100 Employers, and Best Managed company, we have been recognized for our efforts in creating a safe and inclusive work environment.

**Why join our team?**
- ** We emphasize having a work-life balance** - We offer flexible work schedules and a competitive vacation policy.
- ** Continuous development is a top priority** - Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
- ** Our employee benefits prioritize your financial, physical, and mental well-being** - From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
- ** We have many exciting project opportunities** - With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
- ** We have fun** Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events
- A **safe space** for everyone - We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to **diversity and inclusion** and strive to foster, cultivate and preserve a culture of **belonging** for all employees.

**Salary range**:$55,000-$80,000 per year** plus a competitive total compensation package. Actual salary will be commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

**Sound like a match? We'd love to connect.**

Connect with us on LinkedIn, Instagram, Facebook, and Twitter

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