Technical Customer Support, Building Automation
4 weeks ago
**About the position**:
Currently, we are seeking a **Technical Customer Support **to join our Building Automation Controls team. This position is based in our Burnaby office.
**Duties and responsibilities**:
- Providing consistent, high quality customer service, seeking to deliver efficient and effective solutions.
- Work with customers to complete an initial investigation of the support request and provide tier 1 level technical support to customers and team members
- Triage tickets to determine root cause and identify the resources needed to resolve
- Prioritize work tasks, schedule and dispatch technicians
- Coordinate and follow up with estimators, project managers and technical staff to complete work orders
- Entry, tracking, and completing work orders
- Follow standard Houle processes and procedures
- Support the billing team with any questions about work orders
- Support the team manager and the service team
- Effectively communicate issues that require escalation
- Basic knowledge of building HVAC control systems with minimum 3 years' experience, ideally in the field.
- Basic systems and networking troubleshooting
- Understanding of electronic knowledge including AC, DC, voltage, relays, etc.
- Building Automation, Energy Management, IT, Desktop, Server or Networking technical certifications an asset
- Ability to troubleshoot issues remotely and through phone and messaging communications
- Excellent communication skills, verbal, written and over the phone
- Strong computer skills
- Customer service oriented
- Able to organize and prioritize work tasks and work in fast paced environment
- Experience triaging calls and dispatching an asset
Culture is important at Houle. You must be collaborative in nature. You are a solution focused team player and always willing to learn. You are a bright, ambitious, honest, and a straight forward professional. Your personable nature will fit well within the friendly working environment.
The salary for this position will be commensurate with experience. Houle offers an exciting, enjoyable work environment, competitive benefits package as well as a competitive incentive plan and many company sponsored events.
**About Houle**:
At Houle, we are passionate about building resilient communities. From airports, shipping terminals, and water treatment facilities, to hospitals, universities, and shopping centres, we deliver integrated electrical solutions for our industrial, commercial, institutional and residential customers.
While we are leaders in electrical construction, we also specialize in a wide range of in-house technology solutions, including audio visual, building automation, healthcare systems, network systems, and security and life-safety. As a certified Great Place to Work, and one of Canada's Best Managed Companies, we take pride in our talented people and collaborative culture that bring our client's vision to life.
-
Technical Customer Support
1 month ago
Burnaby, Canada Houle Electric Limited Full time**About the position**: Currently, we are seeking a **Technical Customer Support **to join our Low Voltage Technologies team. This position is flexible to work from our Burnaby Office or Victoria, BC Office. **Technical Customer Support Duties and responsibilities**: - Providing consistent, high quality customer service, seeking to deliver efficient and...
-
Burnaby, Canada Houle Electric Limited Full timeA career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects. **About...
-
Automation Technical Outside Salesman
1 month ago
Burnaby, Canada MountainCrest Personnel Inc. Full timeAutomation Technical Outside Salesman: Harvey 2521 We are currently looking for an Automation Technical Outside salesman, with a strong knowledge of leading industrial automation technologies (DCS, PLC, Drives, MCCs) and solutions based selling, for a leading industrial automation Systems Integrator, and Electrical Contractor. Our company provides engineered...
-
IT Technical Support
6 days ago
Burnaby, Canada Procon Full time**Procon Mining and Tunnelling (Procon)** is one of the leading mine development contractors in North America. We are specialized in underground mine development, contract mining, underground excavations, civil tunneling and mining related construction projects. Centered by our people, our company culture is driven on the tenets of integrity, innovation,...
-
IT Technical Support
4 weeks ago
Burnaby, Canada Procon Mining & Tunnelling Ltd. Full timeProcon Mining and Tunnelling (Procon) is one of the leading mine development contractors in North America. We are specialized in underground mine development, contract mining, underground excavations, civil tunneling and mining related construction projects. Centered by our people, our company culture is driven on the tenets of integrity, innovation,...
-
Automation Product Specialist
1 month ago
Burnaby, Canada Westburne Full time**Westburne**, a division of Rexel (RXL: Euronext Paris), is a Canadian market leader in energy, lighting, wire and cable, automation and connected network solutions. We are currently looking for a self-motivated individual to become an integral part of our team at our **Burnaby, BC** location. As an **Automation Product Specialist **based in Burnaby, your...
-
Customer Service Associate Technical Support
4 weeks ago
Burnaby, Canada Cymax Group Technologies Full time**Who We Are** **The Role** With our innovative predictive freight platform that searches for optimal routes based on delivery specs, we provide our clients with super shipping discounts to move freight products across North America. Helping our clients save time, resources and money is what we pride ourselves on! **Who You Are** - Team oriented, helpful,...
-
Automation Product Specialist
2 hours ago
Burnaby, Canada Westburne Full timeWestburne, a division of Rexel (RXL: Euronext Paris), is a Canadian market leader in energy, lighting, wire and cable, automation and connected network solutions.We are currently looking for a self-motivated individual to become an integral part of our team at our Burnaby, BC location. As an Automation Product Specialist based in Burnaby, your...
-
Automation Product Specialist
1 day ago
Burnaby, Canada Fitzii Full timeEnter your email address to begin your application for this job. SHARE THIS JOB: Automation Product Specialist Company: Westburne Location: Burnaby, BC Type: Full-time Description: Westburne, a division of Rexel (RXL: Euronext Paris), is a Canadian market leader in energy, lighting, wire and cable, automation and connected network solutions.We are...
-
Automation Product Specialist
19 hours ago
Burnaby, Canada Fitzii Full timeEnter your email address to begin your application for this job. SHARE THIS JOB: Automation Product Specialist Company: Westburne Location: Burnaby, BC Type: Full-time Description: Westburne, a division of Rexel (RXL: Euronext Paris), is a Canadian market leader in energy, lighting, wire and cable, automation and connected network solutions.We are...
-
Support Desk Specialist
4 weeks ago
Burnaby, Canada Adaptive Technical Inc. Full timeSupport Desk Specialist Adaptive Technical has an exciting opportunity to join our team and gain experience with a medium sized organization. We are seeking a Support Desk Specialist to provide our customers across the Lower Mainland with operational and technical support. Reporting to the Customer Service Manager, the Support Desk Specialist will maintain...
-
Process and Automation Technician
3 weeks ago
Burnaby, Canada NuWave Research Inc Full time**NuWave Research Inc.’s** patented technology goes beyond microwave drying. We provide our customers with customizable solutions for their Microwave-Assisted Processing (MAP) needs, including extraction, biosynthesis, and organic synthesis. We are growing and hiring a to provide technical and practical support for the design, fabrication, and...
-
Automation Manager
1 month ago
Burnaby, Canada Westburne Full time**Westburne** is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...
-
Technical Sales Representative
1 month ago
Burnaby, Canada Western Integrated Electrical Ltd. Full timeWestern Integrated engineers, builds, installs and commissions electrical systems including machine control systems, PLC, HMI, safety, and networking solutions designed for a wide range of industries including Forestry, Mining, Manufacturing, Materials Handling, Machine Safeguarding. We partner with our clients to solve their most pressing challenges...
-
Technical Support Engineer
3 weeks ago
Burnaby, Canada Fortinet Full timeJob DescriptionFortinet is growing and we are expanding our technical support teams, we are looking for a passionate senior Technical Support Engineer to deliver technical support excellence to our US Federal Customers as well as other high profile customers within the Americas region.We require candidates with the ability to identify and resolve problems...
-
Technical Support Expert
1 month ago
Burnaby, Canada Fortinet Full timeDescriptionFortinet is looking for an experienced Technical Support Expert to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Expert is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...
-
Technical Support Specialist
2 days ago
Burnaby, Canada Fortinet Full timeDescriptionFortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...
-
Technical Support Specialist
2 days ago
Burnaby, Canada Fortinet Full timeDescriptionFortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...
-
Technical Support Specialist
2 days ago
Burnaby, Canada Fortinet Full timeDescriptionFortinet is looking for an experienced Technical Support Specialist to join our Burnaby office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through...
-
Inside Automation Sales Specialist
4 weeks ago
Burnaby, Canada Westburne Full timeWestburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow.To learn more about Westburne, please visit us...