Bilingual Virtual Technical Support Specialist
6 months ago
**Position Overview**:**
Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Moncton, NB area to fully train and work all from the comfort of your own home
We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.
In order to work remotely, Xplore requires that you meet and the following criteria:
- A dedicated, private home office space in your residence and the ability to work a flexible schedule between 7:00am - 2:00am Atlantic time.
- High-speed internet connection with download speeds of at least 25mbps installed (speed tests required)
Xplore offers a high energy, fast-paced work environment where employee opinions and feedback are valued. We offer:
- Competitive compensation package
- $3.00/hour Bilingual Premium (French/English)
- Eligible for an additional employee loyalty bonus of up to $1000
- Bonus incentive opportunities up to $2,800 annually
- Excellent company benefits including health and dental
- Matched participation in group RRSP
**Key responsibilities include**:
- Providing high quality customer service within Xplore’s service level and quality guidelines.
- Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
- Documenting and prioritizing trouble tickets and technical issues on customer accounts
- Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements.
- Bilingualism (French/English) is an asset.
- Experience in a contact center environment considered an asset.
- Previous remote working experience is an asset.
- Strong customer focus and a willingness to learn.
- Self-motivated with a demonstrated ability to work independently and manage your time effectively.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- A high level of accountability and trustworthiness.
- Well-developed interpersonal and customer service skills.
- Strong time management and organizational skills.
- Ability to analyze and solve problems with strong attention to detail.
- Ability to prioritize and multi-task while adapting in a fast-paced work environment.
XploreJobs
**Condition of employment**:
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
**Company Overview**:
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
-
Bilingual Virtual Technical Support Specialist
6 months ago
Greater Sudbury, Canada Xplore Inc. Full time**Position Overview**:** Xplore is now hiring Bilingual Virtual Technical Support Specialist in the Sudbury, ON area to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You...
-
Bilingual Virtual Customer Service Representative
6 months ago
Greater Sudbury, Canada Xplore Inc. Full time**Position Overview**:** Xplore is now hiring Bilingual Virtual Customer Service Representatives in Sudbury, ON the to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You...
-
Bilingual Virtual Customer Service Representative
6 months ago
Greater Sudbury, Canada Xplore Inc. Full time**Position Overview**:** Xplore is now hiring Bilingual Virtual Customer Service Representatives in Sudbury, ON the to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You...
-
Groundprobe Field Radar Technical Specialist
3 months ago
Greater Sudbury, Canada GroundProbe Full time**Technician - Orica Monitor** **About Orica and GroundProbe** **We are GroundProbe, **GroundProbe is a global technology leader specializing in real-time solutions for measuring and monitoring geohazards. We are the brand most trusted by mining and civil operators globally, giving them the certainty they need to make critical decisions, with...
-
Groundprobe Technical Specialist
2 months ago
Greater Sudbury, Canada Orica Full time**Date**:28 Oct 2024 **Location**: Sudbury, ON, CA, P3C 4Z3 **Company**:Orica **About Orica and GroundProbe** We are GroundProbe, GroundProbe is a global technology leader specializing in real-time solutions for measuring and monitoring geohazards. We are the brand most trusted by mining and civil operators globally, giving them the certainty they need...
-
Technical and sales support specialist
2 weeks ago
Greater Sudbury, Canada Fitzii Full timeh3>Outside Automation Technical Sales SpecialistCompany: WestburneLocation: Sudbury, ONType: Full-timeDescription:Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go...
-
Virtual and In-person Meeting Moderator
6 months ago
Greater Toronto Area, Canada CondoVoter Full timeVirtual and In-Person Meeting Moderator CondoVoter Toronto, ON - Mostly Virtual with on-call in-person shifts. Part-time, Permanent Position: Virtual Meeting Moderator Type: Part-time - Permanent **Salary**: $22-$31 an Hour + Gas reimbursements for travel CondoVoter is a rapidly growing organization providing Online Voting & Virtual Meeting Solutions...
-
Technical Support Specialist
2 weeks ago
Greater Toronto Area, Canada Perseus Group, Constellation Software Full timePerseus Group, Constellation SoftwareJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. This is a hybrid role based in the Greater Toronto/Kitchener/Waterloo area.About the Role:This is an exciting opportunity for a technical professional to provide Tier 1 technical support to internal staff and customers. As a...
-
TurboTax Live French Bilingual Tax Professional
2 weeks ago
Greater Sudbury, Canada Intuit Full timeOverviewIf you are a highly motivated and experienced tax professional that has excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will accelerate our goal of “Powering Prosperity Around the World” by providing expert guidance and support to our customers as they navigate the...
-
Medical Receptionist
7 months ago
Greater Sudbury, Canada Specialist Medical Office Full timeSpecialist office at the South End is looking for a medical receptionist. The receptionist is responsible for providing clerical and administrative support for regular functioning of the office and ensure that patients are responded to in a timely manner. Hours of work: 10 am - 4 pm (Mon - Fri) Position: Part-time Duties include: - Greeting patients,...
-
Emergency Response Specialist
6 months ago
Greater Sudbury, Canada Northern911 Full time**Emergency Response Specialist** Northern911 Monitoring Center, a Northern Communications Company Sudbury, ON, Canada Are you fueled by a deep passion for making a meaningful impact during emergency situations? At Northern911, our team is comprised of individuals who are truly dedicated to helping people when they need it most. As an Emergency Response...
-
Technical Support Specialist
2 weeks ago
Greater Toronto Area, Canada Perseus Group, Constellation Software Full timeJob SummaryWe are seeking a Technical Support Specialist to join our team at Perseus Group, Constellation Software. This is a full-time, hybrid role based in the Greater Toronto/Kitchener/Waterloo area.About the RoleThis position involves providing Tier 1 technical support to internal staff and customers. The successful candidate will work from home but may...
-
Emergency Response Specialist
2 months ago
Greater Sudbury, Canada Northern911 Full time**Emergency Response Specialist** Northern911 Monitoring Center, a Northern Communications Company Sudbury, ON, Canada Are you fueled by a deep passion for making a meaningful impact during emergency situations? At Northern911, our team is comprised of individuals who are truly dedicated to helping people when they need it most. As an Emergency Response...
-
Technical Specialist Facilities Services
6 months ago
Greater Sudbury, Canada Science North Full timeTechnical Specialist - Facilities Services $47,000 - $57,000 per year, full-time permanent, generous benefits package As the premier destination attraction and largest science center in Northern Ontario, Science North boasts expansive and complex facilities with a wide variety of needs to support its operations including repairs, maintenance, upgrades, and...
-
Program Support and Technical Specialist
6 months ago
Greater Toronto Area, Canada Dignity Health Global Education Full time**Overview** Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention...
-
Bilingual Help Desk Support Ii
6 months ago
Greater Sudbury, Canada MACLEAN ENGINEERING & MARKETING CO. LIMITED Full timeMacLean Engineering is looking for a skilled and experienced **Bilingual Help Desk Support II** **to join our team in **Sudbury** Ontario**. If you are looking to be challenged, valued, and rewarded with a competitive compensation package in a dynamic and challenging work environment, this position is for you! SCOPE The Help Desk Technician II is...
-
Partner Experience Representative
6 months ago
Greater Sudbury, Canada Join The A Team Full timeProvide expert support to end users in the form of problem analysis and resolution. - Walk end users through the problem-solving process. - Follow up with end users, provide feedback and see problems through to resolution. - Independently investigate and implement solutions to technical issues. - Track and monitor end users’ technical support needs via...
-
Technical Inside Sales Representative
2 months ago
Greater Sudbury, Canada QRC Valve Distributors Full time**Technical Inside Sales Representative** **Position Description** QRC Valve Distributors (QRC) is a master distributor of downstream oil & gas valve, actuation, and Engineered product lines. Our growing business is adding a Technical Inside Sales Representative to support quotations and order management for new and legacy product lines. **Technical...
-
User Support Technician
6 months ago
Greater Sudbury, Canada Contact North | Contact Nord Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other...
-
Behavioral Specialist/cyw/ Dsw/ea
6 months ago
Greater Sudbury, Canada Lawlor Therapy Support Services Full timeLawlor Therapy Support Services Inc. is seeking dynamic, positive, and creative Child and Youth Workers, Behavioral Specialists, Developmental Support Workers, Educational Assistants, or those with a degree/diploma in a related field or currently enrolled in a related program to join our team. **Seeking someone to work 2 to 3 days per week for 7 hours per...