Inside Sales Representative

4 weeks ago

Oakville, Canada WIKA Full time

**WIKA Instruments Ltd.**

**Job Title**:Inside Sales

**Job Location**:Québec City or Oakville Ontario

**I. Responsibilities**:
Inside Sales Representative is responsible for superior customer service, quotations, order entry, and the coordination of information between the company and the customer.

**Responsibilities include**:

- Prepare quotations in response to customer inquiries; in accordance with controlled prices, discounts, terms and conditions and sales policies and procedures
- Review customer purchase orders for correct pricing, discounts, terms and conditions, part numbers and prepare for order entry
- Respond to all customer requests for sales order status, expedited emergency shipment of parts and service kits, Documentation, operating and maintenance instructions, drawings, and bills of materials
- Document customer complaints
- Document returned materials
- Assist other departments in resolving problems related to customer sales and service
- Occasional participate in one-week-long special projects called “Kaizen Events” which includes small amount of overtime, physical exertion and presentations.

**II. Knowledge, Skills and Abilities**:

- Instrumentation program or equivalent education and experience is required.
- A strong background in Customer Service/Inside Sales experience is required (in a similar industry and/or call center environment would be a definite asset)
- Demonstrated, excellent oral and written communication skills
- Demonstrated ability to plan, organize and multi-task in order to meet deadlines
- Proficient in the use of Microsoft Applications
- Ability to drill down to instantly shift from an overview of data to a more detailed and granular view within the same dataset.

**III. Competencies**: (mandatory for job)

1. **Action Oriented-** Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.

2. **Drive for Results-** Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results.

3. **Creativity** - Continually comes up with new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and good in brainstorming sessions.

4. **Interpersonal skills - **Ability to interact with others respectfully and develop productive working relationship to minimize conflict and maximize rapport.

**IV Level of Supervision**:
This position has no direct reports.

**V. Relationship**:
The Inside Sales Representative will report directly to the Inside Sales Supervisor.

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Oakville, ON L6H 6Z8 (required)

Ability to Relocate:

- Oakville, ON L6H 6Z8: Relocate before starting work (required)

Work Location: Hybrid remote in Oakville, ON L6H 6Z8

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