Operations Associate

2 weeks ago

Vancouver, Canada PlaceHolder Inc. Full time

**About Us**

We are an early-stage start-up led by a team from Uber, McKinsey, and a diverse set of other industries and notable companies. We are backed by world-class venture investors, have launched in cities across Canada and USA, and are growing to new cities across the globe.

**What we are looking for**

We are seeking an Operations Associate to join our Operations team, which owns the execution of PlaceHolder's marketplace, tenant, and landlord operations. We are at a pivotal point; going from demonstrated product-market-fit to preparing for scale.

**What you will do**

You will be responsible for the execution, success, and evolution of our guest operations processes, including:

- Evaluate tenant companies to match with warehouses on our marketplace
- Coordinate on-the-ground processes between customers and at our properties
- Execute new initiatives to re-engage with our customer base
- Collaborate with the Operations team, sharing insights and learnings, and advocating for new tools or process changes that would improve your workflow

**You will be part of our Operations team that is responsible for**
- Operations and marketing strategy: Decide and deliver initiatives to drive business growth
- Product definition: Propose and work with engineering on technology initiatives to scale our business. You're at the forefront of the customer journey and your insights will be crucial in informing what we build.
- Market expansion: Support PlaceHolder's launch in new cities across the globe
- Metrics: Analyze business performance and interpret metrics into opportunities

**What you bring to the role**

**Required**:

- 1-2 years of customer-service experience. The role scope and compensation is flexible to fit across this range, or even more and less.
- We're looking for someone who is eager to solve-problems and is customer-service oriented. Example experience could be in consulting, retail, hospitality, real-estate, customer-support, sales, entrepreneurship, other professional services, or project management. However, we are open to any background - provided a demonstrated ability in some or all of the following skills
- Adaptability: Learn and succeed in a fluid environment, you aren't afraid to ask questions, and are comfortable in a ever-changing environment
- Communication and listening: Communicate well (verbal and written) and be a good listener
- Leadership: Work as part of a team but also take the lead on figuring something out and soliciting buy-in
- Prioritization: Handle different projects with competing needs and deadlines
- Data-driven: Incorporates data and metrics in their day-to-day to measure performance
- Customer Oriented: When a customer gives you a problem, you don't give up and think creatively on potential solutions. You believe there is always a win-win solution
- Collaborative: You're not afraid to share your ideas or solicit input from the PlaceHolder team and are eager to collaborate to get the job done

We are in a B2B business. A core aspect of the role involves interacting with and building rapport with prospective customers over the phone. Client-facing experience is a bonus, but not required - however, a willingness to learn and improve is a must.

**Bonus points**
- Experience in marketplace businesses
- Experience with Google Suites and CRM tools
- Experience in early stage technology companies

**What we offer**
- Compensation: We offer a competitive package of base pay, company equity, health benefits, and self-managed (aka "unlimited") vacation
- Remote-first: The role is remote-first, as is our entire company. In general, the current team is located mostly in Toronto, Calgary, and Vancouver, and in those cities, there are opportunities to meet and work together if desired.
- Hours: We prioritize results over "face-time". That said, our work is dependent on business needs across multiple time zones. You should expect to be centered on weekday business hours and, depending on circumstances, you may work occasional evenings or weekend days. We value healthy balance, but a willingness to adapt is a requirement of our early stage

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