Campaign Operations Associate

3 weeks ago

Vancouver, Canada Social Nature Full time

**About the Job**:
**Job Details**

**Role**:Campaign Operations Associate

**Department**:Client Success & Operations

**Job Location**:Vancouver, BC (Hybrid work model with a Yaletown office)

**Hours**:Monday - Friday, 9am-5pm PST

**Role Type**:Full-time, Permanent

**Level of Experience**: 1-2 years

**Pay**:$50,000 - $55,000 annual salary plus a comprehensive health & wellness benefits package

**Who We Are**

Already our community has grown to over 1 Million users and we have worked with over 500 natural food and health brands across North America. We're not stopping until every consumer brand in the world is launching their healthy and sustainable products on Social Nature so that more people can #trynatural.

We're currently a team of 30 changemakers with an entrepreneurial culture that values making it happen, championing the customer, winning together, keeping it real, focusing on impact and owning our craft.

**The Purpose of the Role**

The Campaign Operations Associate is an essential role in our fast-paced Client Success & Operations team. In this role, you will be responsible for launching at least 1 new better-for-you product offer each day to our community of 1M shoppers to try and review. As you grow with the company, you can help us optimize our processes so that we can launch thousands of products each year

**What You'll Be Doing**
- Write/edit product descriptions and SEO-optimized product titles, select visually appealing lifestyle images and brand videos to tell the brand story
- Perform pre and post-campaign launch QA to ensure total accuracy of setup
- Set-up product review syndication workflow with third-party partners
- Support on internal campaign reporting and prepare executive summaries of campaign results for our brand customers
- Work with the community support and product team to identify opportunities to improve our user experience
- Implement efficiencies related to campaign operations so that we can scale to new heights
- Stay up to date on internal system changes and update/educate impacted departments effectively

**What you will need to succeed in this role**:

- 1-2 years of work experience supporting customer or marketing operations
- A passion for the natural product space
- Experience working at online marketplaces, e-commerce companies or other digital-first companies is ideal
- Process oriented with an attention to detail and superior follow-through
- Strong written and verbal communication skills - you'll become a pro at writing product descriptions
- Natural problem solver; ability to collaborate cross-departmentally to mitigate and troubleshoot issues
- Strong work ethic and desire to learn and grow
- Ability to handle multiple tasks at a time and manage your time efficiently
- Digitally savvy - previous experience working with Slack and the Google Workspace (Google Sheets, Google Docs etc)
- Ability to adapt to changing environment - responsive when priorities change and able to pivot workflow accordingly
- Supportive team player that shows diplomacy, tact and poise under pressure

**What We Offer**
- **Comprehensive Health & Wellness benefits** — From Day 1, you'll get health, dental and vision benefits, an annual $1200 wellness spending account (gym pass, running shoes, bike, etc.) and a $500 home office improvement stipend (standing desk, ergonomic chair etc) to support our flexible hybrid work environment.
- ** Time to take care of yourself **— 30 PTO days per year including 15 days annual vacation, 3 annual personal days and 12 designated company holidays throughout the year. In addition, all of our team members enjoy a flex week (where the focus is 80% on R&R) between Dec 24 - Dec 31 to recharge for the New Year.
- ** A fun team environment **— We believe that a team that takes time to play together stays together. We regularly host virtual and in-person team events throughout the year for connection and collaboration. Every year we also bring the entire team together for a retreat.
- ** Make a difference with your work** — Align your work with your values and contribute to building a more sustainable future Join us in our mission to help more people make the switch to healthy and sustainable products.
- Social Nature is an equal opportunity employer and stands for fair representation - we believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, indigenous people, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage the inclusion of people with these identities or other marginalized communities because we believe that without you, we are all less._

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