Intermediate Systems Administrator

4 months ago

Newmarket, Canada Southlake Regional Health Centre Full time

Company Bio

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
Reporting to the Team Lead, Infrastructure/Telecom, the Intermediate Systems Administrator will provide support to the hospital’s compute environment which includes servers, operating systems, SAN, backup/restore technologies etc.

The position requires participation in a rotational On-Call service for the hospital.
- Responsible for monitoring the hospital’s ticketing system and in particular, the queue for the Technical team to ensure timely resolution of user issues.
- Responsible for installing new hardware such as servers, appliances and systems for new projects.
- Performs system administration tasks associated with all systems - test, dev, training and production systems.
- Provides on-going customization and maintenance of system access to ensure and enforce strict security policies in accordance with what has been outlined by the Information Security Policy. This includes system patching utilizing hospital patching administration tools.
- Plans, implements and tests contingency plans for various hardware and software environments.
- Performs troubleshooting of the systems requiring immediate attention
- Responsible for the creation and commissioning of servers as required by the project/initiatives
- Installs and fine tunes various systems for deployment
- Completes testing within the lab environment as required and requested;
- Responsible for setting up system monitoring using third party monitoring tools; anti-virus exclusions, back-ups for systems; servers to capture base-line usage.
- Creates technical documentation for end users, ICT Service Desk, Application teams
- Builds Technical documentation;
- Research new technologies and issues that are affecting the organization
- Responsible for training other members of the team;
- Participates in project work and assignments related to Infrastructure;
- Ability to function within a 7/24 environment and participate in a rotational On-Call.
- Other duties as required

**Qualifications**:

- An undergraduate degree or Diploma in a related field (IT, Business, etc.)is required
- Other certifications such as Microsoft, CompTIA etc.
- Minimum six years’ of related experience is required
- Strong skills in Microsoft Active Directory, Group Policy, Windows Server 2012/2016/2019
- Knowledge in Microsoft Exchange, Sharepoint, Office 365 is required
- Experience managing SAN Infrastructure, MDM technologies, F5 and Backup technology is preferred
- Knowledge of scripting language (Powershell) is preffered
- Experience in SCCM, WSUS is preferred
- Experience in VMWare Horizon, VDI, thin clients preferred
- Demonstrated flexibility and ability to adapt to change.
- Demonstrated strong analytical, organization, conceptual and decision-making skills and the ability to work within a team environment.
- Demonstrated ability to explain complex concepts in simple terms.
- Demonstrated excellent verbal and written communication skills.
- Ability to work in a constantly changing and fast-paced environment. Ability to handle situations involving unplanned outages.
- Well-developed problem solving skills.
- High level of initiative and self-direction.
- Demonstrated leadership and commitment to continuous professional learning.
- Demonstrated ability to effectively manage teams and projects.
- Typing skills - 40 - 50wpm
- Demonstrated excellence in communication, both written and verbal
- Demonstrated analytical and problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills
- Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
- Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
- Models behaviour that is aligned with the values of Southlake Regional Health Center.
- Always with compassion
- Power of many
- Serve with purpose
- Every voice matters
- Courage to think differently

Closing Statement

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including t

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