Dispatcher/customer Service

4 months ago


Richmond, Canada Tonks towing Full time

**EXPERIENCE IN DISPATCHING IS A MUST**:

- **Responsibilities**:

- Dispatch calls to drivers
- Working directly with customers to book a variety of services
- Working directly with drivers in all locations, giving call information and problem solving
- Operate walk-up window to process payments and impound lot incoming and outgoing.
- Maintaining professional customer service with team members, partners & customers
- Audit prices on calls and take payments for drivers
- Actively assess calls and urgency and update information accordingly

**Requirements**:

- Vehicle knowledge an asset.
- Must have exceptional computer & typing skills
- Able to work effectively under sudden stressful situations
- Have excellent communication skills dealing with customers, drivers, co-workers, team members and management.
- Able to work without supervision.
- Able to work cooperatively within a team environment
- Strong Multitasker and Positive Attitude
- Strong Organizing Skills
- Experience in towing industry is a strong asset
- Able to deal with the RCMP and Roadside assistance companies

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Weekends as needed

**Experience**:

- dispatching: 1 year (required)

Work Location: In person



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