Dispatcher/customer Service
4 months ago
**Responsibilities**:
- Dispatch calls to drivers
- Working directly with customers to book a variety of services
- Working directly with drivers in all locations, giving call information and problem solving
- Operate walk-up window to process payments and impound lot incoming and outgoing.
- Maintaining professional customer service with team members, partners & customers
- Audit prices on calls and take payments for drivers
- Actively assess calls and urgency and update information accordingly
**Requirements**:
- Vehicle knowledge an asset.
- Must have exceptional computer & typing skills
- Able to work effectively under sudden stressful situations
- Have excellent communication skills dealing with customers, drivers, co-workers, team members and management.
- Able to work without supervision.
- Able to work cooperatively within a team environment
- Strong Multitasker and Positive Attitude
- Strong Organizing Skills
- Experience in towing industry is a strong asset
- Able to deal with the RCMP and Roadside assistance companies
**Salary**: $18.00-$20.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
- On call
- Weekends as needed
**Experience**:
- dispatching: 1 year (preferred)
Ability to Commute:
- Richmond, BC V6V 1L5 (required)
Ability to Relocate:
- Richmond, BC V6V 1L5: Relocate before starting work (required)
Work Location: In person
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