Evening Dispatcher
5 days ago
York Regional Traffic Services is looking for dedicated dispatchers to join our team. We are a rapidly growing Towing & Transport company providing roadside assistance in the GTA.
The position is for a part-time shift for Monday to Friday from 3:00pm to 11:00pm
The focus of this role is to exceed the customer and company requirements for Customer Service, Quality, and Efficiency.
Attendance and punctuality are essential
Responsibilities and Duties:
- Responsible communication with our clients, developing relationships in order to maintain a strong bond
- Answering inquiries from inbound calls from clients looking for vehicles impounded and assist customers at the front counter coming to pick up their vehicles
- Open communication with fellow call takers, dispatchers and management
- Effectively plan and prioritize all calls making the best use of equipment and drivers while meeting service expectation levels.
- Provide continuous monitoring of all drivers and equipment, ensuring accurate recording of times and clearing
- Dispatch personnel according to written schedules and work orders, or as required by emergency situations
- Remain calm, collected and able to remain like that under pressure
**Job Type**: Part-time
Pay: From $16.00 per hour to start $18.00 per hour after 3 month probation
COVID-19 precaution(s):
- Personal protective equipment provided or required
- Sanitizing, disinfecting, or cleaning procedures in place
Job Duties:
- Dispatch personnel according to written schedules and work orders, or as required by emergency situations
- Maintain contact with drivers throughout their shifts and address any routing issues they might have
- Monitor road conditions, construction zones, and accidents in order to revise routes as needed
- Update customers on the status of their deliveries including any delays that occur
- Other duties as requested
Work remotely
- No
**Salary**: From $16.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- 12 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
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