Front Office Manager

3 weeks ago


Richmond, Canada Versante Hotel Full time

**Job description**

**Front Office Manager - Luxury Hotel Vancouver**

A partner to the General Manager and the leader of the front office and bell services team, the Front Office Manager is responsible for the smooth operation of the front desk, front door and the overall experience of the guests of Versante Hotel. Key to the success of this position is an unwavering attention to detail, leading and driving exceptional guest experiences, driving revenues and ensuring expenses are tightly controlled.

**Property overview**

Minutes from Vancouver Airport but far from your typical airport hotel, Versante Hotel dazzles with vibrant colours, natural light and innovative design. At Richmond, BC’s only luxury boutique hotel, you’re free to be anyone, indulge your true identity, and revel in one of life’s greatest luxuries: play. Choose from 100 luxurious guestrooms and suites in five bold designs and a variety of sophisticated venues for dining, meeting and socializing, including Bruno restaurant which offers the best of BC, CASK Whisky Vault, Acre and Alaia
- 12thfloor caviar cocktail lounge.

Guests enjoy fitness amenities like Life Fitness, Peloton, and Mirror workout equipment, an outdoor heated salt water pool and jacuzzi, along with bikes available to explore at your leisure.
- We are currently ranked Number 1 hotel in Richmond on Trip advisor by travellers.
- Winner of the Richmond Chamber of Commerce ‘Best new business to open in Richmond’ award

**Summary Of Responsibilities**
- Reporting to the General Manager responsibilities and essential job functions include but are not limited to the following:

- Direct responsibility for Front Office and Guest Services operation at the hotel
- Regular and meticulous reporting to leadership
- Direct responsibility for all human resources duties of the front office and guest services team
- Provide leadership to Duty Managers in the areas of guest service, operations, human resources and financial performance
- Build and distribute daily, weekly and monthly reports
- Implement the Forbes hotel service standards and train team accordingly
- Responsible to continually update forecast documents and develop monthly rooms division forecasts and budgets
- Ensure regular communication including daily stand-ups, weekly sales meetings, EC meetings and guest service meetings
- Train and lead the team in all aspects of the department and ensure service standards
- Keep informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
- Identify opportunities to optimize performance and create value by challenging existing practices
- Promote the growth and development of internal talent
- Establish and maintain open, collaborative relationships and ensure direct reports do the same.
- Train team members; plan, assign and direct work; reward and discipline team members; address complaints and resolve problems. Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance
- Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
- Follow all policies and procedures for Versante Hotel and be a brand ambassador for Versante Hotel
- Demonstrate a respectful and inclusive manner to all prospective clients and guests
- Keep apprised of industry trends, products and services and contribute accordingly
- Assist other team members with duties as requested
- Provide creative solution and opportunities that will delight clients and guests
- Assist with administrative duties for the hotel and room operations
- Ensures a safe environment for guests and team members alike
- Protects people, the asset and brand from situations that could cause risk of harm to any or all

**Qualifications and Skills required**:

- A post-secondary diploma or degree in a field of study related to this profession; 4 years of experience in a comparable position and/or an equivalent combination of education and experience
- Exceptional guest service skills
- Extensive knowledge of front office, guest services in a luxury environment
- Effective and immediate resolution of guest complaints and concerns
- Strong relationship skills to communicate successfully with guests, managers and team members
- Must be able to perform in a fast, ever-changing market
- Luxury boutique hotel experience is a definite plus
- Strong training and development skills
- Experience with operating and troubleshooting technology systems

**Job Types**: Full-time, Permanent

Schedule:

- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

Work remotely:

- No

**Our Commitment to Diversity & Inclusion**

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Versante?**
- Competitive sala



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