Front Office Manager

6 months ago

Richmond, Canada Executive Group of Companies Full time

Welcome to the Executive Hotel Vancouver Airport in Richmond, British Columbia - a world class unionized hotel coupled with a Convention Centre. For those seeking comprehensive hotel amenities within close proximity to Vancouver International Airport, The Executive has consistently stood out as a preferred choice for both business and leisure travelers. Our extensive meeting and conference facilities, make us a practical destination for business, corporate, social and wedding events. Positioned just moments away from Richmond's bustling business hub and shopping districts, we are conveniently located a mere 10 minutes from the Vancouver International Airport.

As the Front Office Manager, you will contribute to the hotel's success by fulfilling the following responsibilities:
Key responsibilities:
Directs the Front Office, Reservations, Guest Services and Shuttle operations of the hotel ensuring unwavering adherence to the company's service standards, policies and procedures as well as the city's health & safety legislations.
Spearhead initiatives aimed at enhancing guest satisfaction, boosting revenues, and optimizing cost management across departments.
Foster and environment of growth and learning by recruiting, training, and developing team members.
Provides guidance and direction to team members through coaching, counseling and performance reviews
Ensures that the company's image is maintained by all team members through proper grooming and uniform standards
Keeps the department informed of all matters pertaining to groups, special guests, hotel functions, etc.
Develops relationships with clients, return guests, group contacts, etc. to provide maximum personalized guest service
Ensures cash handling and auditing procedures follow established Accounting policies and procedures
Liaises and develops a close and effective working relationship with all supporting departments
Liaises with guests and team members in matters that require immediate resolution such as guest and staff concerns and/or emergency guest or staff situations
Supports the Accounting Department in payroll preparation ensuring the accurate and timely compensation of team members
Prepares operational reports as required by management
Performs other duties as assigned

**Requirements**:
Minimum 5 years hotel Front Office management experience
Excellent written and oral communication skills
Strong organizational and analytical skills, along with a demonstrated ability to multi-task and prioritize in a fast-paced work environment
Ability to establish and maintain open, collaborative relationships and ensures that direct reports do the same
Flexible schedule to meet the business needs of a 24/7 hotel operations, including weekends and holidays
Knowledge on Visual One Property Management System will be an advantage

**Job Types**: Full-time, Permanent

**Salary**: $72,000.00-$80,000.00 per year

**Benefits**:
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Flexible Language Requirement:
French not required
Schedule:
8 hour shift

Ability to commute/relocate:
Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

**Experience**:
Customer service: 1 year (preferred)

Shift availability:
Night Shift (preferred)

Work Location: In person

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