Front Office Clerk

3 weeks ago

Richmond, Canada OPENLANE Full time

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

  • We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.

  • We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

  • And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers' experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

General Employment Details :
Permanent Full-Time (40 Hours/ week)
Tuesday - Saturday

Hours : 8:30 am-5:00 pm

Hourly Rate : $19.00

Reports to: Front Office Manager

What We Offer:

  • Competitive pay

  • Employer-paid medical, dental, and vision benefits

  • Immediately Vested RRSP (Canada) with company match

  • Paid Vacation, Float, and Care Time

  • Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D)

  • Long Term Disability

  • Robust Employee Assistance Program through Telus Health

  • Employer paid Leap into Service Day to volunteer in your community

  • Tuition Reimbursement for eligible programs

  • Stock Options at a discounted rate after 6 months of continuous employment

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and rapid advancement

We're Looking For:

We are seeking an Office Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team and will be responsible for supporting our front-office operations.

You Are:

  • Customer-centric: You prioritize providing excellent service, responding promptly to inquiries, and resolving issues efficiently.

  • Highly organized: You can manage a variety of administrative tasks while remaining adaptable to changing demands and customer needs.

  • A strong communicator: You possess excellent verbal and written communication skills for interacting with customers and colleagues.

  • A team player: You collaborate effectively with other departments to ensure smooth and efficient customer service.

You Will:

  • Provide outstanding customer service by assisting dealers with a range of requests, including:

    • Greeting customers

    • Answering calls and emails

    • Processing payments

    • Resolving inquiries

  • Coordinate administrative tasks related to dealer registration, title management, and eBusiness processes.

  • Perform clerical duties such as data entry, processing information, and generating reports.

  • Manage and maintain accurate records, both electronically and manually.

  • Assist with other administrative tasks as needed, including sale day functions.

Must Haves:

  • High School diploma or equivalent experience/education

  • 1-2 Years of related experience in an administrative capacity

  • Tech-savvy, and comfortable using Google Suite

  • Strong customer service and communication skills

  • Excellent organizational and time management skills

Nice to Haves:

  • Experience with AMS, VTrace, and other OPENLANE systems

  • Bilingual in English and French

    • This role might require you to interact with customers, leaders, and colleagues in Quebec, other provinces, or other countries who may not speak French.

Sound like a match? Apply Now - We can't wait to hear from you

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

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