Bilingual Customer Service Representative

4 days ago


Québec, Canada ContactPoint 360 Full time

ContactPoint 360 Inc., est une organisation mondiale offrant des solutions de centres de contact pour de nombreuses marques d'entreprise. Nous menons avec notre philosophie de l'humain d'abord et sommes très passionnés par la création de l'engagement des employés grâce aux technologies nouvelles et avancées d'opération de processus métier (BPO).

Nous sommes fiers de nous qualifier de leaders innovants de l'industrie depuis 2008. Nous sommes certifiés Great Place to Work et offrons une culture primée qui est enthousiasmée par les employés et leur développement de carrière, alors que nous continuons d'étendre notre travail à la maison et sur le campus mondial. solutions.

Qui recherchons-nous?

Vous êtes quelqu'un qui aime fournir un excellent service client avec de solides compétences en résolution de problèmes et en empathie. Vous êtes motivé, désireux d'apprendre et affichez une attitude positive pour obtenir des résultats de performance positifs chaque jour.

Représentant du service clientèle entrant (demandes générales vocales et par courriel)

Il s'agit d'une excellente occasion de travailler avec un détaillant canadien de premier plan, répondant à la fois aux appels entrants et aux demandes de renseignements par courriel.

Compétences Bilingue - Français et Anglais (oral et écrit).

**Job Type**: Temps plein - Jours flexibles, Quart de fin de semaine les soirs disponibles. (doit être disponible pour travailler 40 heures par semaine)
- Fournir des informations correctes et mises à jour aux demandes des clients sur l'état de leur expédition, les temps de transit, les produits, les procédures, etc. pour toutes les expéditions livrées vers des destinations résidentielles nationales
- Écouter et documenter les plaintes des clients tout en fournissant des commentaires au client quant au suivi/procédures
- Diriger le client vers le service approprié si nécessaire
- Remplir tous les formulaires nécessaires relatifs au service client
- Qualité de décision : nécessite la capacité de synthétiser de nombreuses options et de prendre des décisions rapidement
- Peut s'engager à suivre une formation sur place pendant deux semaines

Ce que nous offrons:

- Nous offrons 19 $/heure (vous recevrez le même tarif pendant la formation)
- Un programme de formation d'apprentissage et de développement rémunéré.
- Nous offrons une couverture d'assurance compétitive, des incitations et deux semaines de vacances après 90 jours
- Assurance médicale et dentaire après 3 mois (plans familiaux disponibles)
- Bonus de parrainage

Qualifications professionnelles:

- Doit posséder d'excellentes compétences en communication orale
- Être capable de travailler dans des situations de haute pression
- Doit démontrer une attitude agréable de « pouvoir faire »
- Capacité à s'adapter à des circonstances en évolution rapide
- Connaissances de base en géographie
- Expérience antérieure en suivi des expéditions, un atout

Suivez-nous sur:
Linkedin: ContactPoint 360

Facebook: ContactPoint 360

Instagram: ContactPoint 360

Twitter: ContactPoint 360

Who We Are:
ContactPoint 360 Inc., is a global organization offering contact center solutions for many corporate brands. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Operation (BPO) technologies.

We’re proud to call ourselves innovative industry leaders since 2008. We’re Great Place to Work certified and offer an award-winning culture that is enthusiastic about employees and their career development, as we continue to expand our work from home and global campus solutions.

Who You Are:
You are someone who enjoys providing excellent customer service with strong problem solving and empathy skills. You are a self-motivated, eager to learn, and display a positive attitude to achieve positive performance results every day.
- Providing correct and updated information to customer inquiries on the status of their shipment, transit times, products, procedures, etc. for any shipments being delivered to domestic residential destinations
- Listening for and documenting any customer complaints while providing feedback to the customer as to follow up/procedures
- Directing customer to appropriate department when required
- Completing all necessary forms relative to customer service
- Decision quality: requires the ability to synthesize many options and quickly make decisions
- Can commit to training on-site for two weeks

What we offer:

- We're offering $19/hour (you'll receive the same rate during training)
- A paid learning and development training program.
- We offer competitive insurance coverage, incentives, and two weeks’ vacation time off after 90 days
- Medical and Dental Insurance after 3 months (Family Plans available)
- Referral Bonuses

Job Skills Qualifications:

- Must possess excellent oral communications skills
- Be



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