Customer Service Representative

6 months ago

Québec, Canada BMO Financial Group Full time

428, rue Lafontaine Riviere-du-Loup Quebec,G5R 3B8

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**Compensation and Benefits**:
$32,600.00 - $44,000.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the

  • Customer Service Representative

    1 month ago

    Québec, Quebec, Canada beBee Professionals Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have excellent communication and interpersonal skills, as well as a strong customer service orientation. Key responsibilities include responding to inquiries, resolving customer complaints, and...

  • Customer Service Representative

    2 weeks ago

    Québec, Quebec, Canada Driven Brands Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Driven Brands, a leading provider of auto glass repair services.About the Role:Provide excellent customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.Assist with the...

  • Customer Service Representative

    1 week ago

    Québec, Quebec, Canada EightSix Network Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Scotiabank. As a key member of our branch network, you will be responsible for delivering exceptional customer service and building strong relationships with clients.

  • Customer Service Representative

    1 month ago

    Québec, Quebec, Canada Randstad Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at a leading Quebec-based fashion and home decor company. As a key member of our customer-facing team, you will be responsible for optimizing and enhancing the online shopping experience for our customers.Key Responsibilities:Provide...

  • Customer Service Representative

    1 month ago

    Québec, Quebec, Canada beBee Professionals Full time

    We are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and interpersonal skills.The successful candidate will be responsible for responding to customer inquiries,...

  • Customer Service Representative

    1 month ago

    Québec, Quebec, Canada beBee Professionals Full time

    We are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have a minimum of two years of experience in customer service, excellent communication and problem-solving skills, and the ability to work in a fast-paced environment.The successful candidate will be responsible for...

  • Customer Service Representative

    1 month ago

    Québec, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Québec is looking for a Customer Service Representative to provide exceptional customer experiences. As a Cashier, you will be responsible for handling customer transactions, answering questions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...

  • Customer Service Representative

    6 months ago

    Québec, Canada Physiothérapie Universelle Full time

    **Customer Service Representative** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...

  • Customer Service Representative

    1 month ago

    Québec, Quebec, Canada beBee Professionals Full time

    About the RolebeBee Professionals is looking for a Customer Service Representative to join our team in Quebec City. The successful candidate will be responsible for providing technical assistance to our customers and employees.The ideal candidate should have a Bachelor's degree in Computer Science or a related field, as well as experience in customer service...

  • Customer Service Representative

    1 month ago

    Québec, Quebec, Canada Medavie Blue Cross Full time

    Job OpportunityJob Title: Bilingual Customer Service RepresentativeDepartment: Member ExperienceCompetition: 87346Internal/External: Internal/ExternalEmployment Type: Full Time PermanentLocation: RemoteSalary: CompetitiveReports To: Team LeaderWe are seeking a highly skilled and bilingual customer service representative to join our team. The ideal candidate...

  • Bilingual Customer Service Representative

    4 weeks ago

    Québec, Quebec, Canada EightSix Network Full time

    Job Title: Bilingual Customer Service RepresentativeJob Summary: We are seeking a highly skilled Bilingual Customer Service Representative to join our team at EightSix Network. As a key member of our customer service team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide...

  • Customer Service Representative

    1 month ago

    Québec, Quebec, Canada beBee Professionals Full time

    About the Role:beBee Professionals is looking for a Customer Service Representative to join our team in Quebec City. The successful candidate will be responsible for providing technical assistance to our customers and employees.The ideal candidate should have a Bachelor's degree in Computer Science or a related field, as well as experience in customer...

  • Customer Service Representative

    6 months ago

    Québec, Canada Groupe Ménage Star Full time

    Groupe Ménage Star is a leading provider of premier cleaning services, dedicated to delivering exceptional results and exceeding client expectations. With a focus on excellence and customer satisfaction, we take pride in our commitment to creating clean, comfortable spaces for our clients. As a Customer Service Representative at Groupe Ménage Star, you...

  • Customer Service Representative

    4 weeks ago

    Québec City, Canada Smart & Biggar Full time

    Customer Service Representative Montreal Metropolitan Area, QC, Canada ● Montreal, QC, Canada ● Vaudreuil-Dorion, QC, Canada Req # Monday, November 4, Position: Customer Service Representative Location: Vaudreuil-Dorion, Quebec Status: Full-time, permanent Workplace Flexibility: We have a policy that allows for hybrid work, with a...

  • Customer Service Representative

    4 weeks ago

    Québec City, Canada Smart & Biggar Full time

    Customer Service Representative Montreal Metropolitan Area, QC, Canada ● Montreal, QC, Canada ● Vaudreuil-Dorion, QC, Canada Req # Friday, November 8, Position: Customer Service Representative Location: Vaudreuil-Dorion, Quebec Status: Full-time, permanent Workplace Flexibility: We have a policy that allows for hybrid work, with a...

  • Customer Service Representative

    2 months ago

    Québec City, Canada Smart & Biggar Full time

    Customer Service Representative Montreal Metropolitan Area, QC, Canada ● Montreal, QC, Canada ● Vaudreuil-Dorion, QC, Canada Req # Friday, October 11, Position: Customer Service Representative Location: Vaudreuil-Dorion, Quebec Status: Full-time, permanent Workplace Flexibility: We have a policy that allows for hybrid work, with a...

  • Customer Service Representative

    3 weeks ago

    Québec City, Canada Smart & Biggar Full time

    Customer Service Representative Montreal Metropolitan Area, QC, Canada ● Montreal, QC, Canada ● Pincourt, QC, Canada ● Vaudreuil-Dorion, QC, Canada Req # Friday, November 15, Position: Customer Service Representative Location: Vaudreuil-Dorion, Quebec Status: Full-time, permanent Workplace Flexibility: We have a policy that allows...

  • Customer Service Representative

    2 weeks ago

    Québec, Quebec, Canada Spécialités D'Outillages RD inc. Full time

    We are seeking a Customer Service Representative to join our team at Spécialités D'Outillages RD inc. in the retail/wholesale establishment/distribution centre environment.About the RoleThis is a permanent opportunity with a salary range of $45,000 - $55,000 per year, depending on experience and location.The successful candidate will be responsible for...

  • Customer Service Representative

    4 weeks ago

    Québec, Quebec, Canada Guillevin International Full time

    As a Customer Service Representative at Guillevin International, you will play a key role in providing exceptional customer experiences by greeting customers, finding products, and processing payments.Key Responsibilities:Answer a wide range of customer questions and provide solutions to their needs.Process customer transactions, including payments and...

  • Customer Service Representative

    2 weeks ago

    Québec, Quebec, Canada Spécialités D'Outillages RD inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in a fast-paced retail environment.Key ResponsibilitiesProvide exceptional customer service, responding to inquiries and resolving issues promptly and professionallySell merchandise, promoting products and services to meet...