Customer Service Trainer and Quality Assurance

2 weeks ago


Richmond, Canada PACIFIC COASTAL AIRLINES LIMITED Full time

Join our team
Pacific Coastal Airlines is looking for a permanent full-time Customer Service Trainer & Quality Assurance. This position based out of Richmond, BC at the South Terminal Airport.
The Customer Service Trainer & Quality Assurance is responsible for the development, oversight, maintenance and delivery of all Customer Service training programs at Pacific Coastal Airlines. This individual plays a critical role with ensuring that all Customer Service Agents are trained and adhere to all company SOPs, and Transport Canada regulations.

**Responsibilities**:

- Develop training material and establish training programs as per SOP’s
- Schedule and deliver initial and recurrent Customer Service training courses for all CSA’s
- Prepare examinations and progress reports for initial and recurrent training programs
- Maintain training files/records of all Customer Service employees in compliance with SOP’s
- Audit and evaluate SOP’s, Customer Service manuals, job aids, and all other reference materials
- Audit and evaluate Customer Service operations for compliance
- Perform SMS investigation of quality and incident reports pertinent to CSA standards and procedures
- Provide direction to Customer Service Agent personnel with regards to training related matters
- Support workers who have questions or need additional assistance in understanding their job responsibilities
- Monitor and evaluate performance of all Customer Service employees relative to new training environments
- Maintains current knowledge and understanding of all current Customer Service and company policies and procedures
- Maintain the highest standards of safety and security at all times
- Other duties as assigned

**Qualifications**:
Education & Experience
- Minimum of 5 years work experience as a Customer Service Agent at an airline
- Previous instructing experience is an asset
- High School Diploma
- Knowledge of MS Office (Word, Excel, PowerPoint, Microsoft Access)
- Strong understanding of Customer Service operations, SOP’s, company Indoctrination and Department training

Skills, Knowledge & Abilities
- Excellent verbal and written communication skills
- Excellent organizational skills, professionalism and attention to detail
- Sense of leadership, diplomacy and team spirit
- Flexible to work various shifts (days, evenings, nights, weekends and holidays) including overnight travel
- Must be able to obtain and maintain designated security clearance

Why Pacific Coastal Airlines?
- Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.
- Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.
- Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.
- Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.


  • Personal Trainer

    7 months ago


    Richmond, Canada Fitness World Full time

    **Job Summary**:As a Personal Trainer with Fitness World, you achieve results for your clients by creating high quality personal training and nutritional programs, and making fitness fun! You have an exemplary passion for personal fitness and ongoing development, and want to motivate others to pursue the same. You contribute to the Fitness World culture and...

  • Personal Trainer

    1 month ago


    Richmond, Canada URise Personal Training Full time

    **Job Overview** **Duties** - Conduct one-on-one and group training sessions tailored to individual client needs and fitness levels. - Assess clients' physical abilities and limitations to develop customized workout plans. - Educate clients on proper exercise techniques, nutrition, and lifestyle changes for optimal health. - Provide ongoing motivation and...

  • Personal Trainer

    2 months ago


    Richmond, Canada Club16 Trevor Linden Fitness Full time

    **Wanted**:Professional Personal Trainers for _Club16 Trevor Linden Fitness _**RICHMOND**_ **Who We Are**: At Club16 Trevor Linden Fitness & She’s Fit! we embody the philosophy of Making Fitness Fun by fostering a welcoming and inclusive environment for all. We prioritize the well-being and acceptance of our members above all else. Our TEAM boasts over 25...

  • Personal Trainer

    2 months ago


    Richmond, Canada Fittopia Fitness Center Full time

    Fittopia Fitness Center Now Hiring - 1 experienced personal trainer - With mínimal open availability of 40 hours per week Compensation - $17.40 per session during the probation period (3 months or completion of 100 hours) - Immediate increase **at least** to $24.75 per session + 5% sales (+ additional bonus % for 120 hours per month) - 1 on 2 training...

  • Personal Trainer

    3 months ago


    Richmond, Canada APEX The Gym Full time

    **About Our Gym** APEX The Gym is a small business that focuses on delivering high-quality coaching to make a real difference in our clients' lives. Our clientele ranges from seniors looking to move better to athletes. We are currently looking for a talented trainer to join our team! **Job Summary** We are seeking a Personal Trainer to assist in coaching...

  • Personal Trainer

    3 weeks ago


    Richmond, Canada Evolve Therapeutic Full time

    Evolve Therapeutic s a multi-disciplinary clinic in Richmond, BC, dedicated to helping individuals of all ages achieve their health and wellness goals. We believe in the power of functional fitness and mínimal equipment training. Our gym is equipped with a functional trainer, free weights, Therabands, and tubing. We are seeking a passionate and experienced...


  • Richmond, Canada Donald’s Fine Foods Full time

    The Quality Assurance Technician will be responsible for performing daily quality assurance and quality control duties to assure food safety and product quality. The QA Technician will ensure adherence to quality procedures, company’s policies and government regulations during the production process. The position reports to the Quality Assurance...


  • Richmond, Canada F45 Training CP007799 Full time

    **HOW ARE WE DIFFERENT?** - Flexible schedule - Workout for free - Fitness casual dress - F45 uniform provided - Passionate, fun, and collaborative work environment We're looking for energetic group trainers with GREAT character and a thirst for learning to join our super fun team. If this is your passion, then read on... **THE POSITION**We're looking for...


  • Richmond, Canada Cadex Electronics Inc. Full time

    At Cadex, its employees and stakeholders are committed to: - **Quality - **Ensuring consistent quality of all products and services. - **Exceeding customer Expectations**: - Striving to satisfy future needs. - **Integrity**: - Adhering to all laws and regulations to uphold full transparency. - **Continuous improvement**: - Implementing superior processes...


  • Richmond, Canada Donald's Fine Foods Full time

    Donald’s Fine Foods is a family-owned business and has operated for over 30 years. We are a specialty meat processing and distribution company spanning six plants in Alberta, British Columbia and Saskatchewan, serving both domestic and international markets. We are currently looking to hire a Quality Assurance Technicians to join our team in Richmond,...


  • Richmond, Canada Donald's Fine Foods Full time

    Donald’s Fine Foods is a family-owned business and has operated for over 30 years. We are a specialty meat processing and distribution company spanning six plants in Alberta, British Columbia and Saskatchewan, serving both domestic and international markets. We are currently looking to hire a Quality Assurance Technicians to join our team in Richmond,...

  • Independent Trainer

    7 months ago


    Richmond, Canada Pride Muay Thai Full time

    Seeking Certified Freelance Fitness and Martial Arts Instructors in British Columbia! Elevate Your Teaching Career at Pride Muay Thai as an Independent Trainer! Are you a certified and passionate fitness, martial arts, boxing, or yoga instructor seeking a professional space to conduct personalized training sessions? Look no further! Pride Muay Thai, a...


  • Richmond, Canada Boom Box Fitness Full time

    **About us** At BoomBox Fitness we believe that everyone should have access to high quality group fitness classes and knowledgeable personal trainers at an affordable price point. We like to keep our class sizes small as this allows for our instructors to provide a more personalized approach in a group setting. We believe is not only building strength in...


  • Richmond, Canada Cadex Electronics Inc. Full time

    At Cadex, its employees and stakeholders are committed to: - **Quality - **Ensuring consistent quality of all products and services. - **Exceeding customer Expectations**: - Striving to satisfy future needs. - **Integrity**: - Adhering to all laws and regulations to uphold full transparency. - **Continuous improvement**: - Implementing superior processes...

  • Command Center Trainer

    6 months ago


    Richmond, Canada Radius Security Full time

    **Radius Security: Command Center Trainer**: **The VALUE this role brings to the team**: We take great pride in the level of service we provide our customers and part of the ‘magic’ of working with Radius is the full service we offer to provide them with a piece of mind. While we strive to ensure every site is 100% secure at all times and no crime will...

  • Quality Control

    7 months ago


    Richmond, Canada Herbaland Naturals Full time

    Job Title: Quality Control & Quality Assurance Director Location: 12340 Horseshoe Way, Richmond, BC V7A 4Z1 Herbaland is a leading manufacturer of Plant-based nutrition for a better planet. We are excited to announce we are seeking an experienced E-commerce Specialist to join our team. Herbaland’s culture is inclusive, sustainable, and community based,...

  • Quality Control

    7 months ago


    Richmond, Canada Herbaland Naturals Full time

    Job Title: Quality Control & Quality Assurance Manager Location: 12340 Horseshoe Way, Richmond, BC V7A 4Z1 Herbaland is a leading manufacturer of Plant-based nutrition for a better planet. We are excited to announce we are seeking an experienced E-commerce Specialist to join our team. Herbaland’s culture is inclusive, sustainable, and community based,...


  • Richmond, Canada Anytime Fitness Full time

    **Anytime Fitness Broadmoor **is seeking a highly motivated and experienced individual with a passion for helping others improve their lives through health and fitness. Anytime Fitness is committed to making healthy happen for all our members. Work in a fun, upbeat atmosphere where every day is different. **We are looking to fill one personal trainer and...


  • Richmond, Canada Anytime Fitness Full time

    **Anytime Fitness Richmond NO.5 **is seeking a highly motivated and experienced individual with a passion for helping others improve their lives through health and fitness. Anytime Fitness is committed to making healthy happen for all our members. Work in a fun, upbeat atmosphere where every day is different. **We are looking to fill one personal...


  • Richmond, Canada T&T Supermarket Full time

    Company Introduction: T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada’s largest Asian supermarket chain with 31 stores across the country: 13 in BC, 7 in Alberta, 10 in Ontario, and 1 in Quebec. The Company’s continuous expansion is going to bring more new stores in the next couple of...