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Customer Service Representative

4 months ago

Chilliwack, Canada Chartwell Retirement Residences Full time

Chartwell Hampton House Retirement Residence
45555 Hodgins Avenue, Chilliwack, British Columbia V2P 1P3
- Part-Time
- Ref: 11030-19-136886
- January 30, 2023

**At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.**

The Customer Service Representative will provide front line customer service and administrative support to the leadership team.

**The responsibilities of this position include but are not limited to**:

- Directing guests to appropriate individuals/areas, responding to telephone inquiries, and relaying messages to residents and staff;
- Responding to emergency calls;
- Acting as the internal contact with other facility staff to update and exchange information;
- Being the external contact with the general public, residents, and their families to answer their inquiries and relay messages and with potential customers to obtain information and promote sales;
- Promoting sales and leasing by providing the first point of customer contact;
- Obtaining information related to the needs of the customer and responding directly to their requirements;
- Promoting the organization as a whole;
- Coordinating guests to promotional activities and events;
- Inputting data related to accounts payable and accounts receivable transactions.
- 1- 2 years of experience in reception and administrative support services in a customer service environment, in addition to excellent communication, organizational, and computer skills (MS Office);- Successful completion of secondary school diploma, or equivalent;- Serving It Right Certificate;- Experience in a retirement residence setting would be preferred;
- Completion of an Emergency First Aid (Level 1) course is an asset.

Chartwell’s commitment to diversity and inclusivity is a commitment to hire people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.

We thank all applicants for their interest however only those selected for further consideration will be contacted.