Customer Service Representative

7 days ago

Chilliwack, Canada Ritchie Bros. Full time

ABOUT US-
ABOUT THE TEAM
- We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.Our** Chilliwack, BC **site is looking for a **Part Time Customer Service Representative (CSR) **who'd like to be part of the excitement of our auction business.

This is regular hourly week with overtime surrounding our auctions including Weekends and Evenings.. This position will also be a relief for the reception during sales and backup when needed in between sales.

**The Opportunity**:
The Customer Service Representative will register bidders, answer inquiries, process payments and other sale related activities..

**In this role you'll**:

- Process Bidder Payments
- Provide Customers with Information regarding fee structures and methods of payment
- Provide step by step information on how to register On
- Line as well as how to direct customers to our axillary platforms and services.
- Provide Additional Support for our Key Room
- Maintain Confidentiality of all Information
- Ensure that **Superior Customer Service **is delivered always to all customers
- File, Photocopy as required
- Comfortable with Word/Excel
- Provide Additional Administrative support as needed by different departments
- Answer the Phones / Customer Courtesy calls post sale
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

**Here's what you bring**:

- Previous work experience where you worked in-person with customers
- Experience using Computers, and able to learn to use New Technology and Software
- Excellent keyboarding skills for Data Entry
- A Commitment to providing Outstanding Customer Service
- Able to Work Well and Maintain a Positive Attitude in High-Pressure Situations
- Organized, Detail Oriented and able to Multi-task in a Fast-paced Environment
- A Friendly, Outgoing, Patient Personality
- You Thrive working as Part of a Team, Pitching in Wherever you’re Needed most
- A High Degree of Personal Integrity

**What We Offer**:
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career - we’ve proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here’s how:

- Base salary + paid overtime.

Based on the national average, the anticipated base salary range for this role is $16.75 - $19.18 per hour.

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