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Customer Service Representative

2 months ago

Chilliwack, Canada YMCA of Greater Vancouver Full time

Job Summary:

The YMCA of Greater Vancouver is seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative. This role is responsible for providing exceptional customer service to members, guests, and participants in all program areas, promoting membership and program sales, and supporting the delivery of member programs and services within the branch.

Key Responsibilities:

  • Provide exemplary customer service to all members, guests, and participants in all program areas.
  • Promote membership and program sales in a positive and professional manner to meet projected sales targets.
  • Use established systems and structures to record and report on member satisfaction, interest trends, and activities.
  • Engage in new member phone calls and engage in milestone member retention calls.
  • Perform member orientations for the fitness floor and use of equipment, as well as support member and participant program check-in process.
  • Assist members and guests with fitness floor-related questions, including machine use, equipment locations, and basic movement and exercise inquiries.
  • Assist with set up programming areas, including group fitness and child, family, and youth programs.
  • Ensure the safety of all members, participants, staff, and property by following YMCA standards, policies, and procedures.
  • Regularly walk through program areas to ensure member compliance, safety, and cleanliness.

Requirements:

  • Current Standard First Aid and CPR-C & AED certificate.
  • Computer proficiency, including Microsoft Office and CRM systems experience.
  • Experience with ActiveNet an asset.
  • Excellent communication and interpersonal skills with customer service orientation.
  • Experience in a fitness facility or recreation centre an asset.
  • Access to reliable transit or a vehicle.
  • Conflict resolution training an asset.
  • Fitness Theory, Group Fitness certification, and/or Personal Training an asset.
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date.
  • 3 professional references.