Information Services Assistant

2 weeks ago

Petawawa, Canada Petawawa Military Family Resource Centre Full time

**Department**: Information Services Team

**Location**: Petawawa Military Family Resource Centre (PMFRC)
(Petawawa Ontario is in Eastern Ontario, 170 kilometers northwest of Ottawa)

**Position Type**:Indefinite Full-time Contract (to start April 2023)

**Benefits include**:

- 2% RRSP matching after first year of employment.
- Leave entitlements (vacation, sick leave, personal/family related days)
- Health/dental benefits, life insurance, and long-term disability

**Work Schedule**:
37.5 hours per week
Monday - Friday 8:00 - 4:30 (Occasional Evenings will be required)

**Salary**:$18.42 - $21.99 / hr

**Language Requirement**:English Mandatory; French Strong Asset

**Who We Are**

**The Role(s)**

Under the direction of the PMFRC Volunteer Specialist the Information Services Assistant facilitates the delivery of intake and offers front-line support services. They will provide information, assistance and facilitate referrals to service providers and mental health professionals, as required.

The Information Services Assistant will input, review, and maintain client intake and family registration data in a Client Relationship Management System (Penelope). They will facilitate integration of newly posted families to various community resources doing a warm handover with the family and provider as needed. In addition, they will research and liaise with community service providers to identify local community programs, services and activities that meet the needs of Canadian Armed Forces (CAF) families.

**Qualifications**
- College Diploma in Social Services, Mental Health, Human Services, or a related field
- A demonstrated equivalent combination of education, training and/or experience, AND several years of experience in human/family services providing frontline support.

**Screening Requirement**
- Enhanced Reliability
- Criminal Record and Vulnerable Screening
- Information Services (Security Procurement) - IT Assets

**Certification / Licenses**
The following certifications / licenses will be considered an asset:

- CPR & First Aid
- Mental Health First Aid

**Experience Requirements**
- In conducting client needs assessments for referral
- In maintaining databases and/or spreadsheets
- In data entry, record-keeping and retrieval techniques
- In working with a cross-section of the community
- In providing front-line support, responding to inquiries and community concerns
- In non-violent crisis intervention
- In preparing reports
- In researching, establishing, sustaining and fostering a network of community contacts and partnerships
- In data collection and statistical analysis
- In providing emotional support

**Conditions of Employment**
- Requirement to be fully vaccinated (two doses of an approved COVID-19 vaccine).
- Adhere to all PMFRC policies and procedures including policies regarding privacy code and confidentiality.
- Participate/ assist with all special events when required.
- Provide proof of any applicable registration with the respective regulatory body if applicable.
- Occasional extended workday and/or occasional evening or weekend as required.
- Ability to provide a clear criminal record check, obtain an enhanced reliability security clearance, and vulnerable sector screening (current within 6 months).
- Valid Driver’s license with access to a reliable vehicle for work related travel and requisite driver’s insurance.
- Travel within the County of Renfrew.
- Thorough understanding of Canadian Armed Forces communities, systems and policies to effectively assist families in accessing appropriate services and supports.
- The selection process and interviews will be done virtually._

**Posting Date**:14 March 2023 **Closing Date**:31 March 2023

**Potential Start Date**: April 2023

**For more information contact**:
HR Administrator
10-16 Regalbuto Ave, Petawawa ON K8H 1L3
- The information provided from this competition and the results from this competition may be used to fill other similar positions as a result of internal transitions, or other similar permanent or temporary short-term contracts. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the PMFRC Privacy Policy._

**Job Types**: Full-time, Permanent

**Salary**: $18.42-$21.99 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Petawawa, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: One location

Application deadline: 2023-03-28

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