Front Desk Agent

4 months ago


Calgary, Canada Holiday Inn Express Airport Calgary Full time

We are currently looking for a Front Desk Agent to join our team.
As a Front Desk Agent, you’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner.

**Responsibilities**:
Key responsibilities of a Front Desk Agent include:

- Checking guests in and out of the hotel in a efficient, courteous and professional manner
- Ensuring that special requests are noted and fulfilled
- Communicating with all departments regarding in house VIPs and any special requests/needs
- Promoting and selling special hotel programs, special rate packages and upgrades when appropriat
- Interacting with hotel associates in a professional manner
- Assisting other departments with necessary information
- Answering the telephone in a professional manner and assisting guests with any questions, directions, etc
- Managing and resolving all guest complaints and compliments in a professional and courteous manner
- Listening and responding to guest inquiries using a positive, clear speaking voice
- Maintaining an up to date working knowledge of all property amenities as well as any special events

**Qualifications**
- High school degree or equivalent
- Strong computer skills
- Pleasant telephone demeanor
- Ability to handle stressful situations in a calm, professional manner
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Must have the ability to work a weekdays and weekends.

**Job Types**: Full-time, Permanent

Pay: $17.00-$18.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Every Weekend
- Holidays
- Morning shift
- Weekends as needed

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (required)

Work Location: In person


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