Front Desk Agent

3 months ago

Calgary, Canada Pomeroy Lodging LP Full time

**We are looking for a Front Desk Agent to join our team at the Westin Calgary Airport**
- Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you_

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.

**Key Focuses**
- Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
- Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
- Answers phones and welcomes guests in a prompt and courteous manner with adhere to Westin/Marriott Brand standards.
- Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
- Efficiently book guest reservations requested by phone, in person, or online.
- Develop and maintain positive working relationships with others and communicate with other departments in a professional manner.
- Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.
- Perform other reasonable job duties as requested by Supervisors.

**Experience/Passions/Education**
- Minimum of one year of experience in a full service or select service hotel is required.
- Proficient in English.
- Tech-savvy.

**Working Conditions**

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

**About Westin**

At Westin, we understand each guest is unique; hence, we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We inspire associates to tap into their intuition to anticipate guest’s every desire. At Westin, we offer our guests countless opportunities to maintain their well-being while restoring a sense of control so that they leave feeling better than when they arrived.

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