Front Desk Agent

6 months ago

Calgary, Canada True North Hostelling Association Full time

**HI Calgary**

This is more than just a job, we offer an experience and memories that will last a lifetime We have a relaxed working environment within a close-knit group, who value diversity, inclusion, teamwork, and positive communication.

The vibe of our urban hostel in the amazing city centre of Calgary is close to restaurants, museums, nightlife, shopping, festivals and riverside bike and walking paths. It’s a short drive to UNESCO World Heritage Sites such as Head-Smashed-In Buffalo Jump, Dinosaur Provincial Park, Waterton National Park or world class skiing in Banff and Lake Louise. Calgary has something for everyone.

Stay connected to the backpacking community and share all your favourite local spots with like-minded travellers. Working at HI Calgary offers a fun and friendly opportunity.

**What's in it for you***
- A laid back, casual work environment that is a lot less stuffy than working in a hotel
- Have fun with a tight-knit group of colleagues on shift and in your free time
- Free breakfast
- Free coffee and tea all day
- Free meal during guests’ social events
- Free HI Membership
- Free stay at other HI properties (13 other hostels in the Banff/Jasper/Yoho area alone)
- 50% off for Family and Friends at our regional HI properties
- 40% off meals at our regional HI properties
- Discounted tours
- Free FAM trips
- Commission on local tour sales Room for growth - Many of our leaders started out on the front lines, and we’re eager to promote from within and provide opportunities to try out different roles.

**What you will be doing**

Front Desk Agents are the face of HI, welcoming our travelers from all over the world and providing excellent customer service. Ensuring that our guests experience a pleasant stay is the most important part of this role. You are the local expert; you'll inform our guests about local activities and share your insider tips on the surrounding area.

**What we look for**

Ideally, you’ll have some prior Front Desk experience in a hostel environment. We’ll train you up on our Property Management system, but some PMS experience will be a key asset to get you through the door.

You’ll need to be a quick learner and bring your willingness to learn more - you will become an expert on all things to do with the hostel, the town and the Park, as guests will turn to you for answers on everything.

You’ll also need to bring your positive energy and humour to work every day. Forget about best employee of the month, we reward the most FUN employee

And finally, you’ll have to be able to handle stressful times with a smile and quickly come up with the best solution for any given problem (don’t worry, a supervisor should always be nearby and willing to help).

**Join our **community**

If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, this is the kind of place for you.

Our team is made up of people from all over the world who are bound by our shared desire to discover new places. Whether this is just a short stop on your backpacking journey, or you are looking to join a community of folks committed to travel, there is a spot for you at HI where you can belong.

**Background Checks**

**About HI**

We love travelling. To us, travel isn’t just about going places, it’s also about meeting people, discovering cultures, eating new food and most of all, learning how people do things differently than we do back home.

We believe that through hostelling, we become more conscious about the world around us; and we can even make the world a better place. Our mission is to build a community of conscious travellers who share a greater understanding of people, places and cultures through our network of hostels and people.

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