Account Manager

4 weeks ago

SaintLaurent, Canada Hitachi Energy Canada INC. Full time

**Description**

At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

**General Information**:
Hitachi Energy is seeking an experienced Account Manager in Maritimes Region in Canada. This position will be responsible for building and expanding relationships with strategically important utility customers. Assigned to key accounts in the region, the Account Manager is responsible for achieving sales targets, pipeline management, relationship management and strategic account planning while maintaining focus on customer satisfaction. The Key Account Manager represents the entire range of Hitachi Energy products, services, solutions, and systems to specific utility accounts. The Key Account Manager will also lead the account planning cycle to ensure their needs and expectations are met by the company. The position will report directly to the Vice President of Sales in the Ontario & Atlantic regions.

**Requirements**:
Manage the Total Customer Relationship
- Manage, penetrate, and expand service at key accounts within the Utility sector in the Atlantic Maritimes region (provinces of Newfoundland & Labrador, Nova Scotia, New Brunswick and PEI)
- Develop and /or facilitate relationships with strategic customers at all levels both within Hitachi Energy and within the customer’s organization(s)
- Act as focal point for problem resolution and initiate/monitor the Customer Complaint Resolution Process
- Monitor and maintain an awareness of all key Hitachi Energy issues within the assigned strategic customers.

Strategic Account Management
- Create and execute customer strategic account plan(s) that include: designing the executive relationship strategy, prioritizing opportunities, closing product gaps, driving sales growth and innovating new solutions.
- Leverage internal ABB channels to maintain and improve customer satisfaction and to maximize revenue
- Achieve annual budget targets and grow Hitachi Energy market share within your strategic accounts.

Opportunity Management
- Lead the development of the tactical plans to ensure a winning Bid, utilizing the Hitachi Energy Capture Team Selling process
- Provide regular reports, briefings and reviews as required using the agreed processes
- Actively participate in the Account Management community to share ideas, expertise and lessons learned with other Account Managers and teams, to promote cross-Hitachi learning and to identify new solution possibilities

**Qualifications**:

- Min 8 years of related account management experience
- Proven technical background such as Business and/or Engineering
- Degree and/or Technician or Technologist diploma (e.g. BA, MBA, P. Eng,
- CTech or CET )
- Proven effective communicator and facilitator
- Proven track record of target achievement

**More about us**

**Only selected applicants will be contacted.

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