Facility Coordinator

3 months ago

Hamilton, Canada McMaster University Full time

**Schedule**

Monday - Friday, 8:30AM - 4:30PM

35 Hours Per Week

Hybrid Accomodation

**Education Level**

2 year Community College Diploma in Office Administration or related field.

**Career Level**

Minimum 3 years of relevant experience, including 1 year in a supervisory role.

**Job Description Number**

JD01313

At **McMaster University**, we strive to attract, develop, and retain talented faculty and staff, and to foster inclusive excellence which values the strengths, perspectives, and contributions of each individual. McMaster is one of the Top 70 Universities in the World and is recognized as Canada’s Most Research-Intensive University. McMaster continues to be recognized as one of the top employers in the Hamilton/Niagara region and one of Canada’s Top Diversity employers.

The **Faculty of Health Sciences**, the largest Faculty within McMaster, is unique as the only Canadian university that combines schools of medicine (including two regional campuses), nursing, rehabilitation science, and the programs of midwifery, Bachelor of Health Sciences, physician assistant and postgraduate health sciences education within one faculty. Our pioneering approaches to education and our reputation for world-class research has consistently placed McMaster and the Faculty among the top 50 universities in the world for health and medicine. Those who join FHS will find a community of 5,400 talented individuals who are inspired by the faculty’s commitment to our values of interprofessional collaboration, commitment to our communities, accountability, innovation, excellence, integrity, respect, and optimism.

The FHS **Corporate Services** team** **is dedicated to creating and maintaining a safe, clean, inspiring educational and research environment for its faculty, staff and visitor. The department supports a variety of aspects within the FHS space; housekeeping, room bookings, waste management, space planning, mail services and more. As part of the team you interact with a wide range of departments and work space with both internal and external vendors.

**Job Summary**

Responsible for ensuring the provision of frontline customer service to all individuals and organizations using the facilities. Supervise daily operational needs for the facilities.

**Duties & Responsibilities**
- Answer incoming calls and respond to direct inquiries about facilities. Receive and respond to customer complaints or any major incidents, such as security issues or health and safety incidents and report to the appropriate area. Escalate problems to appropriate department supervisors.
- Provide feedback on procedures, policies and standards for customer service and make recommendations.
- Provide information on department policies, products, equipment and make recommendations based on customer requirements.
- Develop and conduct training for customer service and staff regarding facilities.
- Support operations with general maintenance and upkeep, facility set up, equipment inspections, minor repairs and replacement.
- Support facility rental contracts for internal and external groups and validate the terms of the agreement.
- Support with Facility scheduling room bookings.
- Perform set up and take down of equipment as required for a variety of events, programming.
- Ensure equipment and storage areas are clean, orderly and secured.
- Liaison with hospital and stakeholder partners to ensure compliance to appropriate operating policies, procedures and guidelines with respect to construction projects and renovations.
- Order furniture and equipment for new and existing spaces
- Oversee various space, equipment and contact databases.
- Update database including but not limited to, training manuals, reports, contracts, correspondence, posters, and flyers.
- Maintain facility information on department website.
- Oversee facilities for various events.
- Coordinate and conduct tours of the facilities for new and potential users.

**Supervision**
- Ongoing responsibility for hiring and supervising 10 or more casual employees.
- Provide training and orientation to casual employees.

**Qualifications**
- 2 year Community College Diploma in Office Administration or related field.
- Minimum 3 years of relevant experience, including 1 year in a supervisory role.

**What We Offer**

In addition to joining a Top Ranked University, McMaster offers a very competitive **Total Compensation Package** that includes, but is not limited to:

- Employer Paid benefits such as Extended Health, Dental, Emergency Out-of-Country Travel Coverage & Basic Life Insurance.
- Progressive paid Annual Vacation Plan.
- Participation in a competitive Contributory Pension Plan.
- Training, coaching and professional development opportunities.
- Employee Tuition Assistance for continuous professional development & education.
- Opportunity to be a part of an academic environment working alongside professionals who share a passion for life-long learning.

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