Customer Care Technician

3 weeks ago

Toronto, Canada MADISON HOMES HOLDINGS Full time

Title Customer Care Technician

Department Customer Care

Reports to Manager, Customer Care

General Description:
The Customer Care Technician understands and is committed to the genuine care and outstanding experience of our customers. The Customer Care Technician will report to the Manager, Customer Care and work closely with Site Teams to deliver, inspired, committed and extraordinary service.

The Customer Care Technician will work to address the expressed and unexpressed needs of our customers, while responding to service requests coordinated with on-site Customer Care Team.

Primary Responsibilities:

- Completing work orders and service calls issued by on-site Customer Care team
- Concluding investigative inspections, diagnosis, and repair. This includes drywall repair, minor fixture & millwork repair, painting, caulking, minor flooring, grouting and minor plumbing and more.
- Consistently performing to exceed our customer’s expectations as a representative of the company
- Performing hands-on broad range of repairs in a timely, professional, and safe manner as instructed by the on-site service team
- Communicating proficiently and professionally with the Supervisor, Co-workers, Clients and trades
- Reviewing work orders and executing required tasks accordingly
- Documenting service notes, material & trade requirements and providing status updates for all work orders
- Practicing safe and professional driving habits when traveling in company or personal vehicles
- Ensuring all safety procedures are followed on a daily basis
- Conducting Home Owner Orientations (PDI) as required
- Assisting the on-site customer care team in a broad range of roles as required
- Performing other related duties as required

Required Skills and Qualifications:

- Strong customer service orientation and demonstrated customer service skills
- Ability to communicate effectively (written and verbal) and be attentive to appropriate customer friendly social interactions
- Understand the importance of and be compliant with the company dress code
- Ability to work independently and as member of a larger handyman team
- Ability to relate well with others and foster a positive team environment
- Willingness and ability to learn through training and through skills-sharing with colleagues
- Solid history of handyman experience completing repairs
- Proactive investigative and troubleshooting ability with a technical expertise in a diversity range of construction challenges
- Demonstrated history of creating and implementing appropriate, cost effective hands-on solutions
- Strong time management skills, being extremely detailed oriented and a team player
- Flexible and able to react and adapt to changes in anticipated daily plan or task
- Valid driver’s license and good driving record
- Daily travel between various client locations may be required

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