Resident Services Agent, Property Management

2 weeks ago

Vancouver, Canada Concert Properties LTD. Full time

About Concert Properties

Putting people first is at the heart of the Concert story. We are deeply invested in improving the lives of the people who live and work in our communities, acknowledging that communities are more than just buildings. We focus on quality, consistency, and sustainability, and our business is driven by warm, passionate people who embody a desire to help each of us feel more connected to one another.

Since 1989, our real estate portfolio has grown to an asset value of $8 billion and includes condominiums, rentals, seniors' active aging communities, industrial and commercial properties, and public infrastructure projects across Canada.

**Position Summary**:
1x Full-time Mobile RSA (up to 40 hours per week)
1x Part-time/casual RSA (up to 24 hours per week) available to work weekends.

**What you will be doing**:

- Co-ordinate move in and move out of residents of the building, conducting move in/out inspections.
- Assist with regular inspections of the building and suites.
- Ongoing liaison with contractors and other suppliers, assist in coordinating their on-site visits and to ensure that all contractors’ performance (work and customer service) meet Concert’s standards.
- Attend to the ongoing rental of vacant suites:

- complete credit checks and other reference checks
- complete and administer tenancy agreements.
- Provide positive customer relations with the residents and dealing promptly and professionally with resident concerns.
- Collect rental and other income as due from tenants and carry out the associated prescribed banking procedures in a timely manner.
- Issue late payment notices, eviction notices and other necessary collection procedures.
- Deal with resident tenancy violations.
- Process invoices for payment.
- Order goods and services as required
- Ensure on-site records up-to-date and in good order.
- Administer and participate in the fire and life safety operations and procedures required at the property.
- Adhere to Company policies and procedures.
- Able and willing to be trained to a capacity to be able to stand-in for a Building Manager for brief periods of time.

Work Schedule
- Able to work weekends and Statutory Holidays (if required) to assist with month-end suite turnover.
- Be able to travel within Greater Vancouver to various Buildings the employee is scheduled to work.

**Require Skills and Experience**:

- 1+ years of experience in customer service
- Excellent oral and written communication skills
- Ability to multi-task and meet deadlines
- Knowledge of all governing legislation such as Residential Tenancy Act; Human Rights Code; Personal Information Protection Act of British Columbia; Building code, Fire Code and Occupational Health and Safety.
- Clear criminal record and credit check

Please note this is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this position.

Join the Concert Team in building a people-first future.

Concert is proud to have been named one of BC’s Top Employer for third year running

We are a proud Canadian company, providing quality employment across the country and working together with the people we serve to realize our vision - building resilient, inclusive, sustainable committees. Our success is based on our employees - on a passionate, talented team who value a collaborative culture, a desire for excellence and a willingness to give back. We truly value our team members and offer competitive pay, and comprehensive benefits and perk programs that support and promote employee health and wellness.

Thank you for your interest in Concert.

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