Resident Services Agent

6 months ago

Vancouver, Canada Concert Properties LTD. Full time

About Concert Properties

Putting people first is at the heart of the Concert Properties story. We are deeply invested in improving the lives of the people who live and work in our communities, acknowledging that communities are more than just buildings. We focus on quality, consistency, and sustainability, and our business is driven by warm, passionate people who embody a desire to help each of us feel more connected to one another.

Since 1989, our real estate portfolio has grown to an asset value of $9 billion and includes condominiums, rentals, seniors' active aging communities, industrial and commercial properties, and public infrastructure projects across Canada.

Concert Realty Services Ltd. - Mobile Resident Services Agent - Flex / Part time (Vancouver)

**Reporting**:
This position will report directly to the Building Manager, the Community Manager, and/or the Property Manager or their designated alternate of the building(s) at which the employee is scheduled to work.

**Administrative Duties**:

- Co-ordinate move in and move out of residents of the building, conducting move in/out inspections.
- Assist with regular inspections of the building and suites.
- Ongoing liaison with contractors and other suppliers, assist in coordinating their on-site visits and to ensure that all contractors’ performance (work and customer service) meet Concert’s standards.
- Provide positive customer relations with the residents and dealing promptly and professionally with resident concerns.
- Collect rental and other income as due from tenants and carry out the associated prescribed banking procedures in a timely manner.
- Issue late payment notices, eviction notices and other necessary collection procedures.
- Deal with resident tenancy violations.
- Write purchases order numbers for the purchase of goods & services.
- Order goods and services as required or directed by Resident Manager or Community Manager.
- Administer and participate in the fire and life safety operations and procedures required at the property.
- Participate in resident related events as required.
- Ensure on-site records are up to date and in good order.
- Filing and other related office duties
- Adhere to Company policies and procedures.
- Able and willing to be trained to a capacity to be able to stand-in for a Building Manager for brief periods of time.
- Work well in a team environment and be supportive and positive with other team members.

**Work Schedule**:

- Required to work weekends and Statutory Holidays (if required) to assist with month-end suite turnover.
- Required to work eight hours per day within the hours of 8 AM to 6 PM, as assigned on a bi-weekly basis.
- Be able to travel within Greater Vancouver to various Buildings the employee is scheduled to work.

**Required Knowledge and Skills**:

- Knowledge of all governing legislation such as the British Columbia Building code, Fire Code and Occupational Health and Safety as well as the Residential Tenancy Act Human Rights Code; Personal Information Protection Act
- Excellent oral and written communication skills.
- Ability to multi-task and meet deadlines.
- Clear criminal record and credit check.

This is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this position.

Join the Concert Team in building a people-first future.

Concert Properties is proud to have been named one of BC’s Top Employer for the third year in a row

We are a proud Canadian company, providing quality employment across the country and working together with the people we serve to realize our vision - building resilient, inclusive, sustainable committees. Our success is based on our employees - on a passionate, talented team who value a collaborative culture, a desire for excellence and a willingness to give back. We truly value our team members and offer competitive pay, and comprehensive benefits and perk programs that support and promote employee health and wellness.

Thank you for your interest in Concert Properties.

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