Resident Support Services Agent
6 months ago
**About FirstService Residential**:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
- Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.
- **Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.**
**Job Overview**:
The **Resident Support Services Agent** will provide residents and vendors with information in response to inquiries, concerns and requests about products and services. In addition, the Resident Support Services Agent will resolve complaints, errors, account questions, billing, and other queries.
- **Shifts**:
Fully Remote
- Monday to Friday - 8:30am to 5:00pm
**Key Responsibilities**:
- Professionally handle incoming requests from residents, council members, and vendors and ensure that issues are resolved both promptly and thoroughly, while collaborate directly with Strata Managers, Regional Directors, internal departments and our Customer Care Center to ensure timely resolution of all inquiries or requests.
- Thoroughly and efficiently gather information from residents, council members and vendors. Access their account, evaluate their needs and educate them where applicable to prevent the need for future contacts and document interactions through contact tracking.
- Provide quality service and support in a variety of areas.
- Review and close all homeowner service tickets and Open Calls in Connect that are not specifically awaiting a Strata Manager response.
- Maintain a balance between company policy and customer benefit in decision-making. Handles issues in the best interest of both the customer and company.
- Continuously evaluate and identify opportunities to drive process improvements that positively impacts the customer’s experience.
- Work cross functionally to effectively solve client facing problems.
- Assist with homeowner document requests.
- Create and close work orders.
**Skills & Qualifications**:
- 2 - 3 years of customer service experience in a service industry setting. Previous Strata/Property Management/Real Estate experience preferred.
- Ability to learn and navigate new technology and platforms.
- Must have strong proficiency in Windows and Microsoft Office (Outlook, Word, Excel, etc.)
- Experience with Zendesk software is considered an asset.
- highly efficient, organized, and skilled at time management.
- possess the ability to work in a high-volume, face-paced environment.
**A current Representative License to provide Strata Management Services as issued by the BC Financial Services Authority is considered an asset for the role.**
**What We Offer**:
As a full-time associate, you will be eligible for full comprehensive benefits including health & dental, etc. In addition, you will be eligible for time off benefits, paid holidays, access to our Employee Assistance Program, Tuition Reimbursement, and more.
- **Compensation**:
$44,000.00 - $49,000.00 per year.
-
Resident Services Agent
7 months ago
Vancouver, Canada Concert Properties LTD. Full timeAbout Concert Properties Putting people first is at the heart of the Concert Properties story. We are deeply invested in improving the lives of the people who live and work in our communities, acknowledging that communities are more than just buildings. We focus on quality, consistency, and sustainability, and our business is driven by warm, passionate...
-
Resident Services Agent
7 months ago
Vancouver, Canada Concert Properties LTD. Full timeAbout Concert Properties Putting people first is at the heart of the Concert Properties story. We are deeply invested in improving the lives of the people who live and work in our communities, acknowledging that communities are more than just buildings. We focus on quality, consistency, and sustainability, and our business is driven by warm, passionate...
-
Resident Services Agent
7 months ago
Vancouver, Canada Concert Properties LTD. Full timeAbout Concert Properties Putting people first is at the heart of the Concert Properties story. We are deeply invested in improving the lives of the people who live and work in our communities, acknowledging that communities are more than just buildings. We focus on quality, consistency, and sustainability, and our business is driven by warm, passionate...
-
Resident Support Services Agent
4 months ago
Vancouver, Canada FirstService Residential Full time**About FirstService Residential**: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification,...
-
Pt - Residence Worker
2 weeks ago
Vancouver, Canada Connective Support Society Full timeConnective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This position will provide casework and clinical support to residents of Connective’s programs in order to enhance their quality of life, to ensure the orderly...
-
Casual Support Residence Worker, Youth
3 weeks ago
Vancouver, Canada Connective Support Society Full timeConnective is seeking an enthusiastic and dedicated individual to join our forward-thinking nonprofit organization in the role of Casual Residence Support Workers to work in our Youth and Adult programs in Vancouver. ROLE PURPOSE In this role, you will build relationships with individuals and assist them to achieve their goals as well as ensuring that the...
-
Casual - Residence Worker, Youth and Child
6 months ago
Vancouver, Canada Connective Support Society Full timeConnective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This role will contribute to the establishment and operation of a Ministry of Child and Family Development (MCFD) funded program for youth and children who...
-
Ft - Residence Worker, Youth & Child (Vancouver)
6 months ago
Vancouver, Canada Connective Support Society Full timeConnective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This role will contribute to the operation of a Ministry of Child and Family Development (MCFD) funded program for youth and children who require full-time...
-
Customer Service Agent
6 months ago
Vancouver, Canada GAT Airline Ground Support Full time**Please Note**: - As part of the mandatory training for this position, you will be required to travel to the US for a 3 week period. - Valid travel documents required. Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers,...
-
Dispatch Agent
7 months ago
Vancouver, Canada GAT Airline Ground Support Full timeMust be able to work a minimum of 25 hours per week. - Previous Dispatch experience is preferred. Dispatcher Passenger Assistance **Reports To**: Supervisor Passenger Assistance (PAA) Summary This position is responsible for ensuring special service requests are dispatched to the appropriate service agent to pick-up and deliver passengers to the...
-
Passenger Assistance Agent
7 months ago
Vancouver, Canada GAT Airline Ground Support Full timeJob Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment...
-
Airline Ramp Agent
2 months ago
Vancouver, Canada GAT Airline Ground Support Full timeAirline Ramp Agent BCYVR - AO - XU, C-4906 Grant McConachie Way, Vancouver, British Columbia, Canada Req #1144 Wednesday, October 16, 2024 Must currently hold a valid class 5 BC driving license. Must have availability to attend 3 weeks training at YVR Airport. Must have a RAIC pass and AVOP Licence Job Summary Ramp agents are responsible for...
-
Leasing Agent
2 months ago
Vancouver, Canada Realstar Management Full timeThe Leasing Agent works with the Resident Manager and is responsible for showing and leasing apartment suites to prospective residents. The Leasing Agent qualifies prospective residents, completes lease agreements, collects rental deposits and provides a superior level of customer service to prospective and existing residents. **What we offer to...
-
Resident Support Coordinator
7 months ago
Vancouver, Canada The City of Vancouver Full time**Requisition ID**:40472 **Organization** Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is...
-
Leasing Agent
2 months ago
Vancouver, Canada Realstar Full timeThe Leasing Agent works with the Resident Manager and is responsible for showing and leasing apartment suites to prospective residents. The Leasing Agent qualifies prospective residents, completes lease agreements, collects rental deposits and provides a superior level of customer service to prospective and existing residents. What we offer to employees -...
-
Ana Airport Customer Service Agent
2 weeks ago
Vancouver, Canada GAT Airline Ground Support Full time**Please Note**: The ability to speak Japanese is seen as a valuable asset for this role. Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient...
-
Customer Service Agent
7 months ago
Vancouver, Canada GAT Airline Ground Support Full time**NOTE**: 1. Must be able to travel to Orlando, Florida USA for 3 weeks training 2. Must have valid documents to travel to United States 3. Must have access to own transportation (shift can end after 0100) Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in...
-
Ana Airport Customer Service Agent
1 day ago
Vancouver, Canada GAT Airline Ground Support Full time**Please Note**: The ability to speak Japanese is seen as a valuable asset for this role. Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient...
-
Cabin Cleaning Agent
4 months ago
Vancouver, Canada GAT Airline Ground Support Full time**Job Summary**: Cabin Cleaner Agents provide support to GAT's airline clients by performing a variety of ground handling services while providing clients and passengers with prompt, friendly, and courteous service. **Responsibilities**: - Perform cosmetic arrangement of seat belts, headrests, etc. - Helps prepare cabin for Customer boarding and...
-
Casual Tenant Support Worker
7 months ago
Vancouver, Canada Connective Support Society Full timeConnective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe...