Franchise Field Support

5 months ago

Cambridge, Canada Crock A Doodle Full time

The Crock A Doodle Paint your own Pottery franchise program is on the grow
We are looking for an energetic, super-supportive, retail-savvy individual to join our Franchise Field Support team.

You love people and process. You are patient yet persistent. You are uncompromising in your commitment to excellence. You are confident in your ability to win people over and are driven to help them succeed. And most of all, you love the Crock A Doodle brand and all that it stands for.

In your role as a Franchise Field Support Specialist (FSS) you will provide front line support to new franchisees to help them launch and grow their studio business in line with our system standards. You will be our Brand Ambassador, trained in all aspects of our brand, systems and support, so you can guide our franchise partners in using our business tools and best practices to achieve operational excellence and deliver remarkable customer experience. You will work closely with the Head Office team to ensure that all elements of the franchise business operating system are implemented seamlessly, and the Crock A Doodle brand is proudly and properly represented.

**ESSENTIAL FUNCTIONS**:

- Serve as a liaison between Head Office and our growing franchise network, developing healthy relationships built on trust and open communication
- Provide front line training and support to new franchisees in all areas of the studio operations, including customer care, staffing and scheduling, pottery painting, kiln production, local store marketing and inventory management best practices.
- Assist in new studio set up/resale studio re-sets, on-site operational training, and onboarding support
- Support franchisee use of company-wide initiatives, including marketing, promotions, technology, learning management systems, POS systems and business-building tools
- Review and evaluate studio performance reports and brand standard checklists focusing on performance goals and growth
- Commit to regularly scheduled communication by phone, video conference and in-person with franchisees
- Receive, manage and respond to daily franchisee questions and requests, bringing in Head Office specialists where appropriate to tackle more complex scenarios
- Provide Head Office with relevant and timely insights from the field to ensure problems are addressed promptly and great ideas are quickly shared across the system.
- Work alongside a Head Office team dedicated to growing the brand one successful studio at a time.

**SKILLS & QUALIFICATIONS**
*Excellent communication and interpersonal skills - a genuine people-person
*Strong organization and time management skills, and keen attention to detail
*Effective, timely follow-up and multitasking skills
*Proactive problem-solving, ability to handle conflict in a calm and confident manner
*Self-starter, results-oriented, enthusiastic and overall good vibe
*Adept in Microsoft office, social platforms and new technology

**ADDITIONAL REQUIREMENTS**:
*Undergraduate degree/diploma and / or 2-3 years of retail operation experience
*Previous franchise support experience considered an asset
*Willing to work evenings and weekends when required
*Travel is required (up to 25 - 50%, primarily Southern Ontario)
*Reliable transportation
*Position will work primarily out of Cambridge ON

**About Crock A Doodle**
Crock A Doodle is Canada's own paint your own pottery company. We bring people together to create, laugh, share and grow. Our studios welcome people of every age and ability to paint and play. Guests enjoy creative together-time transforming ready-to-paint pottery pieces into their own amazing works of art. We professionally glaze and kiln-fire pieces to a brilliant finish to become functional dish ware, one-of-a-kind gifts and precious keepsakes.

To apply, please send your resume and include a cover letter explaining why you are a good fit for Crock A Doodle and what you would bring to the FFS position. We look forward to hearing from you

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Cambridge, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Coaching/Teaching: 1 year (preferred)

Work Location: In person

  • Franchise Field Support

    6 months ago

    Cambridge, Canada Crock A Doodle Full time

    The Crock A Doodle Paint your own Pottery franchise program is on the grow! We are looking for an energetic, super-supportive, retail-savvy individual to join our Franchise Field Support team. You love people and process. You are patient yet persistent. You are uncompromising in your commitment to excellence. You are confident in your ability to win people...

  • Direct Support Worker(Part-time, Full-time)

    6 months ago

    Cambridge, Canada Behaviour Support Solutions Full time

    **Full job description** **Behaviour Support Solutions **provides long term residential support in residential programs and in community based settings. Present search area is within the Cambridge and Kitchener-Waterloo area. We are presently looking for skilled professionals, that are willing to work with individuals within vulnerable populations and...

  • Deafblind Support Specialist

    1 month ago

    Cambridge, Ontario, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    Support Communication and Independence for Deafblind IndividualsSensity Deafblind and Sensory Support Network of Canada is seeking a skilled Intervenor to support communication and day-to-day living for individuals who are deafblind. As a vital member of our team, you will empower individuals to live independently and participate fully in their...

  • Field Technician

    6 months ago

    Cambridge, Canada Amico Infrastructures Full time

    **Field Technician** Location: Cambridge Amico is a diversified and dynamic, Canadian owned and operated construction company. Our dedicated and professional team provides paving, road building, infrastructure, general contracting, design build and engineering services for civil and construction industry customers. Here at Amico we believe in partnering...

  • Part Time Deafblind Support Specialist

    3 weeks ago

    Cambridge, Ontario, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    Sensity Deafblind and Sensory Support Network of Canada is seeking a Part Time Deafblind Support Specialist to join our team in Cambridge, ON.The successful candidate will support communication and day-to-day living for individuals who are living with dual sensory impairment so that they may live independently.Key Responsibilities:Support individuals in...

  • Hydrogeology Field Technician

    7 months ago

    Cambridge, Canada WSP Full time

    **Why choose WSP?** - We value and are committed to upholding a culture of **inclusion **and **belonging**: - Our **Flexible **Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives. - A...

  • Retail Automotive Marketer

    6 months ago

    Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: Cambridge, ON (On-site)** **Hours: Monday - Friday 8...

  • Field Engineering Section Manager

    2 months ago

    Cambridge, Canada BWX Technologies, Inc. Full time

    p> Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: We are looking for a Field Engineering Section Manager for our Cambridge, Ontario operations. JOB PURPOSE The Field Engineering Section Manager role is pivotal in bolstering the operational efficiency and technical prowess of Field Services...

  • Part Time Intervenor to Support People Who Are

    6 months ago

    Cambridge, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    **Be someone's eyes and ears. Bring the world to a person who is deafblind.** Sensity has an exciting opportunity for a Part Time Intervenor to join our team in Cambridge, ON. The Intervenor supports communication and day-to-day living for individuals who are living with dual sensory impairment so that they may live independently. Join us to learn new...

  • Part Time Intervenor to Support People Who Are

    6 months ago

    Cambridge, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    **Be someone's eyes and ears. Bring the world to a person who is deafblind.** Sensity has an exciting opportunity for a Part Time Intervenor to join our team in Cambridge, ON. The Intervenor supports communication and day-to-day living for individuals who are living with dual sensory impairment so that they may live independently. Join us to learn new...

  • Senior Field Operations Specialist

    4 weeks ago

    Cambridge, Ontario, Canada BWX Technologies, Inc. Full time

    Job SummaryBWX Technologies, Inc. is seeking a highly skilled Field Engineering Section Manager to bolster the operational efficiency and technical prowess of Field Services Construction and Major Projects.This pivotal role entails providing comprehensive support to Field Engineers, ensuring seamless execution of proposals, and maintaining stringent quality...

  • Marketing Administrator

    5 months ago

    Cambridge, Canada Crock A Doodle Full time

    The Crock A Doodle Paint your own Pottery franchise program is on the grow! We are looking for a go-to, system-savvy individual to join our Head Office team as our Marketing Administrator. You are organized and efficient. You love systems and checklists. You have an eye for detail and a drive to get things done. You are comfortable with technology and enjoy...

  • Part Time Intervenor to Support People Who Are

    6 months ago

    Cambridge, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    **Be someone's eyes and ears. Bring the world to a person who is deafblind.** Sensity has an exciting opportunity for a Part Time Intervenor to join our team in Cambridge, ON. The Intervenor supports communication and day-to-day living for individuals who are living with dual sensory impairment so that they may live independently. Join us to learn new...

  • Part Time Intervenor to Support People Who Are

    6 months ago

    Cambridge, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    **Be someone's eyes and ears. Bring the world to a person who is deafblind.** Sensity has an exciting opportunity for a Part Time Intervenor to join our team in Cambridge, ON. The Intervenor supports communication and day-to-day living for individuals who are living with dual sensory impairment so that they may live independently. Join us to learn new...

  • Full Time Intervenor to Support People Who Are

    6 months ago

    Cambridge, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    **Be someone's eyes and ears. Bring the world to a person who is deafblind.** Sensity has an exciting opportunity for a Full Time Intervenor to join our team in Cambridge, ON. The Intervenor supports communication and day-to-day living for individuals who are living with dual sensory impairment so that they may live independently. Join us to learn new...

  • Field Service Scheduler

    6 months ago

    Cambridge, Canada TRH Services Full time

    **Key Responsibilities**: - **Appointment Scheduling**: Organize and schedule service appointments for medical equipment inspections, maintenance, and repairs based on customer requests and technologist availability. - **Customer Coordination**: Liaise with customers to confirm appointment times, providing all necessary information regarding their service...

  • Executive Administrative Assistant

    5 months ago

    Cambridge, Canada BWX Technologies Full time

    BWXT Canada Ltd. is a world leader in design, engineering, manufacture, construction and service of nuclear power generation equipment. As a supplier of innovative, high-quality nuclear components and services we cater to a worldwide customer base. We take great pride in supplying highly engineered solutions that allow our customers to compete within the...

  • Regional Technical Advisor

    6 months ago

    Cambridge, Canada Culligan International Full time

    The Regional Technical Advisor will be responsible for the technical support of key Culligan customers within a geographic area including; troubleshooting assistance, product & water technology training, quality reporting, C&I project assistance, product field testing, and matters of customer satisfaction. Culligan key customers include; franchise...

  • Part Time Intervenor to Enhance Deafblind Support and Independence

    2 weeks ago

    Cambridge, Ontario, Canada Sensity Deafblind and Sensory Support Network of Canada Full time

    About SensitySensity Deafblind and Sensory Support Network of Canada is a leading organization dedicated to empowering individuals who are deafblind. Our mission is to provide exceptional support services, fostering independence, communication, and quality of life for our clients.Job SummaryWe are seeking a skilled Part Time Intervenor to join our team in...

  • Field Engineering Section Manager

    4 months ago

    Cambridge, Canada BWX Technologies, Inc. Full time

    Job Description/Duties: Job Summary: Responsabilities Summary Description of Job: Field Engineering Section Manager Date: Aug 4, 2024 Location: Cambridge, ON, CA Company: BWX Technologies We are looking for a Field Engineering Section Manager for our Cambridge, Ontario operations. JOB PURPOSE The Field Engineering Section...