Bdc/service Appointment Coordinator
3 weeks ago
Gyro Mazda is currently seeking a dedicated **BDC/Service Appointment Coordinator** to become a valuable part of our team In the role of a Service Appointment Coordinator, your responsibilities will encompass managing scripted calls, both incoming and outgoing, and arranging as well as verifying service appointments for our esteemed customers. Moreover, you'll play a vital role in conducting subsequent follow-up calls to ensure that customers enjoyed a top-notch experience during their service appointments.
If you possess a vibrant energy, articulate communication skills, and a genuine enthusiasm for providing exceptional customer service while embodying a "Team Player" mindset, then carefully follow the instructions provided below
**INSTRUCTIONS**
- Call Gyro (416) 421-5730
- Ask to be transferred to Sana Gulzar’s voice mail.
- Please then record a message include the following
- First and Last Name
- Time and Date of Call
- Tells us what you know about Gyro and Why you would like to work with our team
**Delivering the Best Possible Customer Experience**. A steady dedication by all Team members is required to deliver the highest level of customer satisfaction during each and every contact. Our new Service Process is intended to ensure an enthusiastic environment for all Guests and Team members. Our mantra must be “Teamwork, Consistency, a positive attitude and serving others as our #1 priority” We ask for your full support, as we continue our steps towards developing new systems and fine tuning our processes.
**Additional Benefits**:We're not just another dealership; we offer a range of amazing perks, including:
Social Events: Be part of our tight-knit community with company-hosted social events and parties, fostering a friendly and fun work environment.
Tenure Bonus: We appreciate your commitment, and that's why we offer tenure bonuses to reward long-term dedication.
Diverse Workforce: Join a diverse workforce that thrives on inclusivity and teamwork, promoting a multicultural and welcoming environment.
Involved Management: Experience highly involved management and owners who care about your growth, success, and job satisfaction.
Room for Growth: At Gyro Mazda, we believe in nurturing talent. Expect a career path with room for growth, advancement, and skill development.
**Responsibilities**:
- Scheduling service appointments for clients vehicles in a courteous and efficient manner
- Answering incoming calls
- Confirm appointments and reschedule missed appointments
- Directing all customer inquiries accordingly
- Identify and escalate priority issues
- Follow up calls
- Assist in-person customer overflow on Service Advisor desk as required
**Required Skills**:
- Previous experience in similar role considered an asset
- Excellent verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational Skills
- Team work
- Multitask
Gyro Mazda is not just a dealership; it's a family where your skills, hard work, and dedication are truly valued. Join our team today and accelerate your career with Gyro Mazda
**Job Types**: Permanent, Full-time
**Salary**: $17.00-$19.00 per hour
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Vision care
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (required)
- Appointment Coordinator: 1 year (required)
Work Location: In person
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