Service Concierge Appointment Co-ordinator

1 month ago

Toronto, Canada Grand Touring Automobiles Full time

Grand Touring Automobiles is seeking to hire a Service Concierge Appointment Co-Ordinator.

The Service Concierge Appointment Co-ordinator is responsible for scheduling reservations in order to ensure maximum utilization of the Service Shop capacity, while ensuring customer satisfaction is maintained.

**Job Duties**
- Handles telephone calls requesting appointments
- Logs all reservations
- Returns all customer enquiries and voice mail in a prompt and efficient manner
- Schedule loaner/rental vehicle
- Coordinates and schedules customer pick and return of vehicles
- Recommends necessary maintenance/service to customers
- Establishes time and service consultant’s name and date for each customer
- Provides helpful information/advises on customer vehicle problems or complaints
- Contacts customers who missed their appointments and reschedules as soon as possible
- Handles walk-in customers wishing to book appointments
- Handles walk-in customers requesting information/advice
- Notifies customers of special order parts setting new appointment time
- Assists Service Advisors in selling additional work when needed
- Attends Service Department meetings when necessary
- Monitors hours sold and hours available to sell throughout the day
- Performs other related duties as required

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer Service: 5 years (preferred)
- Dealership: 3 years (preferred)
- Automotive: 3 years (preferred)
- CDK Software: 1 year (preferred)
- Call center: 3 years (preferred)

Work Location: In person

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