Train Reporting Representative

7 months ago

Edmonton, Canada Canadian National Railway Full time

**ROLE**:
Train Reporting Representative (TRR) is a professional, demanding and highly accountable role in a logistics management environment. Working to provide the accurate and timely reporting of train and railcar movements, the TRR ensures that CN meets the needs of our customers by providing essential data that allows both customers and internal stakeholders to make informed decisions about how to manage their railcar inventory.

The TRR is a member of the Service Delivery Team, reporting to the TSC Supervisor, Service Delivery.

The TRR will be highly organized so they can effectively plan and prioritize their workload. They will also be able to assimilate information from a variety of sources and then take quick action to ensure CN’s train reporting needs are met. They will take ownership of identifying reporting violations and escalating them so that appropriate steps can be taken to find long term resolutions. The TRR is the first line of communication with our Operational counterparts and are accountable to protect and ensure appropriate communication regarding our customer’s service experience.

The TRR is required to interact closely and effectively with fellow members of the Service Delivery team and other internal CN stakeholders and work to develop productive relationships with them. They will work to protect the Service Delivery and CN brands.

**CRITICAL PERFORMANCE AREAS**:

- Using a variety of sophisticated computer systems, often simultaneously, the TRR works to provide accurate and timely reporting of train or railcar movements
- The TRR provides work orders and movement instructions for train crews and other Operational personnel and prepares information for other ancillary tasks.
- The TRR is responsible to work with Service Delivery to protect service, as required
- The TRR will communicate with internal parties regarding reporting issues, service exceptions and special requests. Update various logs, forms or systems as required.
- Other duties and tasks as assigned.

**WORKING CONDITIONS**:

- Teamwork oriented with an emphasis on empowering TRRs to be proactive and forward thinking, display ownership of tasks and tenacity when working towards issue resolution.
- Fast paced and demanding with many time constraints, simultaneous activities and high accountability to internal stakeholders.
- Most schedules will require shift work: day shift, afternoon shift, night shift, weekends and holidays. This includes work an on-call schedule.
- Periods of prolonged sitting, typing and looking at multiple computer monitors. Some physical exertion may be required.

**EMPLOYMENT REQUIREMENTS**:

- Post Secondary preferred. Equivalent experience will be considered.
- Display ethical behavior and strict adherence to courtesy, honesty and responsibility in all aspects of their work.
- Ability to analyze data, identify trends and effectively communicate findings in order to increase reporting accuracy, timeliness and other procedural efficiencies.
- Dedicated to meeting internal and external goals.
- Good working knowledge of North American geography.
- Significant experience using computers and computer systems.

We are hiring for the future of CN, and the TRR is an excellent opportunity to learn about CN from the ground up before considering future opportunities within CN along your chosen career path.

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