See more Collapse

Sales Support Coordinator

1 month ago

Toronto, Canada ENERCARE Full time

Come and join one of North America's largest home and commercial services and energy solutions companies

**Job Title**: Sales Support Coordinator - Temporary

**Reporting To**: Team Leader, Sales Support

**Department**: Sales Support

**Location**: High Meadow

**File Number**: M1905

**Rate of Pay**: Range 2 as per Collective Agreement

**Hours of work**: Monday - Friday: 9:45 a.m. - 6:15 p.m. (40 Hours)

Sales Support Coordinators are customer service specialists with a primary focus to aid in the achievement of corporate sales goals. They are responsible for partnering with field staff and customers to better understand their home comfort requirements, while providing accurate product information and tailoring recommendations to the homeowner’s individual needs. Sales Support Coordinators maintain quality in all aspects of sales appointment booking for Energy Management Consultants and are well versed in all the products and services offered by the company. The ability to show flexibility and a strong sense of organization are a must as the representative will balance between a variety of call types and business demands.

**Accountabilities**:

- Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity
- Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate
- Achievement of personal and shared key performance indicators including but not limited to sales conversion targets, call quality, average call handle time, service level and speed of answer requirements, tech lead participation
- Follow communication “scripts” and create customer care cases as required by the business
- Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way
- Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments
- Provide service to all Charged Up program call-in volume and follow up call backs
- Support department mailboxes and execute work assignments in a timely manner
- Be well versed in and support stimulus programs as required
- Assist District Sales Managers, Sales Effectiveness Leads, Sales Support Manager and all other lines of business as required while completing administrative tasks in a timely manner with high attention to detail
- Support peers and mentor new sales coordinators and call centre agents in a positive and supportive way building teamwork and contributing to business performance
- Correct errors including those made by call centre and send for coaching
- Outbound calling for a variety of reasons, i.e. EMC appointment rescheduling, survey follow ups re: EMC visits, Rental Conversion Burner project and various niche OB campaigns
- Utilize company’s knowledge databases to find information
- Aid in promoting and recognition for technician incentive contests
- Attend educational seminars to improve knowledge and performance level

**Qualifications**:

- Post-secondary education an asset
- Previous Sales and/or call centre experience required
- Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce
- Capable to concurrently type and use various computer programs while carrying a conversation on the telephone
- Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
- Competent working well under pressure and understanding business processes
- Ability to multi-task in a fast-paced, pressure filled, team environment
- Strong organizational skills
- Self-starter
- Fluency in additional languages an asset

This position applies to UNIFOR Local 975

Enercare’s recruitment process includes accommodation for applicants with disabilities. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

We have other current jobs related to this field that you can find below

  • Sales Support Coordinator

    4 weeks ago

    Toronto, Canada EcoOnline Full time

    **About us.** **Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others.** By developing leading software solutions that safeguard people and the environment, we are positively impacting the world. Leveraging data and technology to drive a modern culture of health and safety...

  • Sales Support Coordinator

    3 weeks ago

    Toronto, Canada Exchange Bank of Canada Full time

    _**Exchange Bank of Canada (EBC) is a Schedule 1 bank based in Toronto, Canada.**_ Discover the opportunity to join an international, dynamic, and responsible bank that fosters the development of all its employees. Every day, we empower employees to achieve more. As we are a new bank in Canada, each employee is given a unique experience and great...

  • Sales Support Coordinator

    3 weeks ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support...

  • Sales Support Coordinator

    4 weeks ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support...

  • Sales Support Coordinator

    4 weeks ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support...

  • Sales Support Coordinator

    5 days ago

    Toronto, Ontario, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.Job Title: Sales Support Coordinator -...

  • Sales Support Coordinator

    3 weeks ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Sales Support Coordinator

    3 weeks ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Sales Support Coordinator

    3 weeks ago

    Toronto, Canada Toronto Luxury Suites Full time

    **Sales Support Role** Reporting to the VP of Sales, you will support the Toronto Luxury Suites team with the logistics of multiple property rentals, including lead generation management and office administration work. At Toronto Luxury Suites we manage and maintain over 100+ properties around the Greater Toronto Area. We work together as a diverse and...

  • Sales Support Coordinator

    4 weeks ago

    Toronto, Canada Enercare Full time

    Accountabilities: Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate ...

  • Sales Support Coordinator

    4 weeks ago

    Toronto, Canada Enercare Full time

    Accountabilities: Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate ...

  • Sales Support Coordinator

    3 weeks ago

    Toronto, Canada Enercare Full time

    Accountabilities: Management of incoming customer requests for residential HVAC products, duct cleaning, protection plans, water treatment and energy assessments driven by field channel activity Promoting best advice to all clients and positively positioning all Enercare’s products and services looking for opportunities to upsell where appropriate ...

  • Sales Support Coordinator

    5 days ago

    Toronto, Ontario, Canada Toronto Luxury Suites Full time

    Sales Support RoleReporting to the VP of Sales, you will support the Toronto Luxury Suites team with the logistics of multiple property rentals, including lead generation management and office administration work. At Toronto Luxury Suites we manage and maintain over 100+ properties around the Greater Toronto Area. We work together as a diverse and innovative...

  • Sales Support Coordinator

    2 weeks ago

    Toronto, Canada Solotech Inc. Full time

    : - Agencies: kindly refer to our website on how to proceed._ Why Solotech? To take your career to the next level! As a global leader in **live productions, systems integration and virtual technology**, our team is comprised of more than 2,000 passionate individuals. **Our ambition?** To deliver spectacular experiences worldwide. The Sales Support...

  • Coordinator of Services/manager

    4 weeks ago

    Toronto, Canada Elements Support Services Full time

    **Unleash Your Potential: Exciting Coordinator of Services Role at Elements Support Services!** Are you ready to explore a thrilling career opportunity that transcends the ordinary? Elements Support Services actively seeks dynamic individuals to join us as Coordinator of Services for individuals with experience within the Children and Youth Mental Health...

  • Sales Support Coordinator

    4 weeks ago

    Toronto, Canada Clutch Technologies Inc. Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their...

  • Sales Support Coordinator

    2 weeks ago

    Toronto, Canada Clutch Technologies Inc. Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their...

  • Sales Support Coordinator

    4 days ago

    Toronto, Canada Clutch Technologies Inc. Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their...

  • Sales Support Coordinator

    4 weeks ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support...

  • Sales Support Coordinator

    3 weeks ago

    Toronto, Canada ENERCARE Full time

    Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. **Job Title**: Sales Support...