Field Service Technician

3 weeks ago

Burnaby, Canada Trendi Full time

**Are you an experienced Service Technician who is passionate about getting the job done and delivering outstanding customer service that's next to none?**

**Trendi is looking for a motivated problem solver, like YOU, to j**oin our misfit team of passionate food waste warriors**

**About You**

**- **On a mission to provide exceptional customer service and operational skills to support and maintain our Smoothie Machines across the lower mainland.

- A kick-a$$ individual seeking a blend of both a hands-on role where you work on customer sites, alongside some desk work.

**- **Lover of jumping in and getting your hands “dirty” to make sure customer needs are met and our Smoothie Machines are always operating optimally.

**- **Possesses an infectious ambition, passion for making a difference, and ability to thrive in fast-paced and tight-knit workplaces makes you a force to be reckoned with. **- **You are accountable, compassionate, and driven to achieve success in your work, and Trendi’s mission.

**A Day in the Life**
- Operate and service our smoothie vending machines, including but not limited to filling machines with ice, re-stocking puree, cups, lids & straws, changing clean water tanks and wastewater tanks and sanitizing the machines.
- Provide timely updates on product usage, supply requirements and inventory levels relating to Machine operation.
- Conduct on-site tours to inspect facilities, equipment, and materials to ensure compliance with our operations.
- Test the smoothie machine prior to sending it to the client (ensure it is updated and set on appropriate settings - this will be a collaborative effort with our tech team).
- Able to respond to customer inquiries and complaints.
- Running samples to SGS, our lab partners in Vancouver.
- Working closely with the Tech Department to understand tech needs for the smoothie machine; recommend, test and implement service changes and overall improvements to the machines.
- As we expand our operations, helping to build out our customer service and maintenance procedures. Once trained will facilitate training sessions to the team and new hires.
- Available on launch dates to provide samples and engage with people to use our machines/taste our smoothies.
- Promote and participate in Trendi’s Safety Culture.
- Operate company vehicles safely and effectively to service different sites across the Lower Mainland.
- Support and ownership of ad-hoc projects and accountabilities as assigned by the reporting manager.

**What You Bring to the Table**
- Tech-savvy with experience operating and troubleshooting machinery, as well as working with a computer.
- Class 5 Driver’s Licence with clear driving record.
- Critical thinker and problem solver who loves coming up with solutions
- Ability to lift up to 50lbs and work independently without supervision.
- Team-orientated demeanour and must be able to work on-site across the Lower Mainland and work flexible hours as required and requested by the reporting manager.
- Familiarity with our IT systems is considered as asset: Google G-Suite, Vendron, Asana, HubSpot, Nayax, or Slack.
- An adaptable, detail-oriented, and resourceful attitude, with a solutions-driven mindset that thrives in a fast-paced and high-pressure work environment.
- Exceptional communication, follow up and time management skills, with an ability to shift priorities based on evolving business needs.

**Bonus points if you have**:

- Occupational First Aid (OFA) Level 1.
- Forklift License.
- Food Safe Certification.
- Experience with Unattended Retail Vending Units.

**Why Trendi?**

At Trendi, we value and actively work to ensure all employees are equipped with the necessary tools to become the best, healthiest, and most passionate version of themselves. Here’s a bit about how you can expect us to support you:

- **Competitive Compensation & Benefits** - Your contributions drive Trendi’s mission and the reason we are successful. We offer a competitive financial package and comprehensive benefits to care for you and your family.
- **Generous Vacations, Time-Off** - At Trendi, our greatest strength is the humans we have supporting our mission and cause. You are human and deserve the opportunity to rejuvenate and prioritise your body and mind to show up passionate and ready to make an impact.
- **Personal & Professional Development** - When you learn, grow, and achieve your goals we all win. From goal and development planning, to mentorship, webinars, events and continuous learning and collaboration, we’ve never found a growth opportunity we didn’t love

**About Trendi**

We’ve all thrown out a bag of rotten fruit before. None of us are perfect. Especially on the Trendi team, where we each have a unique story, a quirky personality, and many flaws. Our focus is undoubtedly on eliminating the food waste crisis, particularly in Canada where we waste 58% of the food we produce, with that said, we’re not tree-hugging sustainability g

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