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Field Service Technician

5 months ago

Burnaby, Canada Diebold Nixdorf Full time

**Position Overview**

Diebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment. We are currently seeking a Firstline Field Service Technician. Within your assigned area of responsibility, as a Firstline Field Service Technician, you will perform basic installation and minor repairs on all Diebold Nixdorf products and services including maintenance for banking equipment, ATM's, retail point of sale equipment, and related PC and PC peripherals. Additionally, you will provide scheduled cleanings and other basic maintenance on conventional products such as locks, vaults, etc. as well as special project work, as needed. This position may require the use of basic hand tools, limited parts and a general understanding of PC, PC peripherals and network connectivity.

**Key Responsibilities**
- Prioritizing and planning service calls in order to ensure a high level of customer service and meet service level agreements.
- Contacting the customer with the estimated time of arrival.
- Escalating problems and reassigning calls when appropriate.
- Reviewing call history.
- Accurately reporting service data.
- Interacting in a professional manner with customers to foster positive relationships.
- Performing some minor maintenance on ATMs (e.g., replacing light bulbs, card reader belts, air filters, etc.).
- Performing basic installation functions (e.g., pulling cables, mounting devices, installing Mas-Hamilton locks).
- Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
- Following key/alarm/combination control processes in assigned area of responsibility.
- Supporting service technicians in performing preventative maintenance inspections on conventional products.
- Maintaining effective communication with Service Technician team members, your business team and management.
- Developing working knowledge of all operating standards, practices, and procedures.

**Required Qualifications**
- High school diploma, GED or demonstrated relatable work experience
- Ability to use basic hand tools and limited parts
- Basic understanding of PC, PC peripherals, and network connectivity
- Product knowledge of relevant industry and basic ITIL skills preferred.
- Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
- Acceptance of exposure to the outside elements.
- Exceptional customer service skills are needed.
- Ability to organize and inventory truck stock parts and tools where applicable.
- Sense of urgency, organizational skills, professional presence and work in team environment.
- Ability to pass MVR, background and drug test where required.
- Demonstrated ability to represent the company in a dependable and professional manner.
- Ability to work independently with little supervision.
- Shift adaptability, which would include an on call rotation for evenings and weekends.
- Ability to work alternative shifts such as weekends, holidays, afternoons or evenings.

**Preferred Qualifications**
- Vocational degree in an electromechanical field is preferred.
- Hands on electromechanical repair/installation experience.
- Current Industry knowledge and prior experience servicing Diebold Nixdorf banking and retail equipment or other ATMs.
- Prior experience as a Field Service Technician.

**#LI-JS3***

**Requisition Employer Description**:

- Why should you join Diebold Nixdorf?_
- Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability._
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status._

Areas of InterestField Service Technicians

Experience LevelMid-Senior Level Associate

CountryCanada

Primary LocationBurnaby, British Columbia, Canada

Remote - Work from HomeNo