Field Service Technician

3 weeks ago

Burnaby, Canada McKesson.com Full time

18 month contract to start.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

**Job Summary**

A Field Service Technician (FST) is responsible to install, setting up, maintaining, troubleshooting and performing repairs to client systems and equipment (hardware and software). Such work may be on or off-site and may involve coordination and co-operation with other support teams or third parties. These duties will commonly be performed within an assigned region but may be required anywhere in Canada and will include travel, after-hours, and weekend work requirements.

**City**:
Home-based Burnaby, BC

**Coverage area**:
Mainly the island, partly the Vancouver area, and from time to time travel by flight to support customers in a remote area (around one trip every 2 months on average)

**Specific Responsibilities**
- Act as a service representative for specific customers
- Member of the On-Call schedule
- Perform Preventive Maintenance
- Accountable for customer satisfaction
- Maintain and manage equipment and parts to execute service requests promptly
- Maintain your inventory up to date
- Diligently and professionally execute installations, repairs, necessary changes, and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis
- Ensure all work areas are kept clean, organized, and safe always, and act in a legal, safe, and courteous manner while traveling to and from customer sites.
- Complete all administrative and reporting requirements, including all mandatory Training
- Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.
- Participate in the set-up of commercial showcase events as required
- Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance
- Foster a culture of excellence and customer-first service relationship
- Act in accordance with Mckesson Canada **ILEAD** (Our common definition and shared commitment to leadership: Inspire, Leverage, Execute, Advance, Develop) and **ICARE** (Our Shared Principles namely: Integrity, Customer-First, Accountability, Respect, and Excellence) guiding principles.

**Position Requirements**
- Electronic, Robotics, or Electro-mechanic college degree.
- 2-3 years of experience an FST position
- Demonstrate leadership and maintain higher customer satisfaction standards
- Experience with pneumatic and robotics systems, troubleshooting, and repairing an asset.
- Experience with complex electronic control systems, troubleshooting, and repairing an asset.
- Experience in the healthcare or pharmaceutical industry is an asset.
- Experience with Hospital Automation and healthcare automation is an asset
- Employee will be using his vehicle
- Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds
- Relevant front-line, field-based technical customer service work experience a clear asset
- Good written and verbal communication skills
- Demonstrated ability to manage multiple competing priorities in a time-critical environment in an organized and effective manner
- Demonstrate a Customer First, team-oriented, positive attitude
- Must be autonomous; demonstrate initiative and the ability to work with mínimal supervision.
- Ability to work independently in the field
- Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues promptly
- Must have and keep a valid driving license

**Working Conditions**
- Position requires frequent travel within a region and occasionally anywhere within Canada.
- Availability after hours and weekends for on-call support and installations as required (frequent)
- Depending on location, home-based job opportunity
- Must be physically able to move large boxes and equipment weighing up to 30 kg as well as perform installation work in cabinetry and elevated spaces as needed.

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