Front Office Duty Manager

2 weeks ago

Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

**Duties & Responsibilities**
- Provides personalized and exceptional guest service at every given opportunity.
- Ensures proper scheduling of front office to ensure exceptional service, guest service agents, bellmen, valets and shuttle drivers.
- Ensures that team members are aware of and follow all standards and procedures.
- Leads by example and support the front of house hotel team.
- Answer phones, greet customers, assist with check-in and check-out procedures, and make reservations
- Monitor all guest special requests.
- Monitors costs and revenues on a daily basis, making adjustments as necessary.
- Coordinates guest’s requirements while staying at the hotel including the arranging of local activities that the guests may require.
- Resolve customer complaints and issues and represent our hotel brand in a professional manner
- Keeps aware of local events
- liaises with the community
- develops relationships & builds new contacts.
- Acquires and keeps up-to-date information about Burlington and the surrounding area.
- Provides guests with information and reservations whenever requested.
- Manage the front office team members and other departments as required.
- Replenishes daily floats to maintain levels.
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
- Filling Duty Manager shifts when required.
- Work closely with Bell Captain to ensure smooth valet operations and assist with valet & luggage assistance as required.
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Perform other job duties as requested by FDM or DOR

**What we would like you to bring to the position**:

- 2-3 years of Duty Manager experience required
- Experience with Marriott systems (Opera, GXP and Marsha)
- Hospitality Management degree is an asset
- “G” class driver’s license with a clean driving record
- Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel, including evenings, weekend, and holidays
- Excellent computer skills & familiarity with cash receipts, cash floats, balancing end of shifts, and budgeting
- Marriott International basic front office knowledge an asset. (Bonvoy, GXP)
- Professional appearance, positive and proactive attitude, and demonstrates the following qualities; flexibility, dependability, and highly team and service oriented.
- Superior communication skills both written and oral.
- **Positive**: Maintain great working relationships within the team unit, working together toward the common goal of success across the property
- **Organization**: Ability to multi-task effectively in a fast-paced environment and prioritize tasks as necessary.
- **Initiative**:Demonstrate a sense of urgency while remaining poised and seek out additional tasks during slower periods. Self-motivated and task oriented.

**Why join the Pearle Hospitality team at The Pearle Hotel & Spa**:

- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Marriott discounts
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting._

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: From $54,000.00 per year

**Benefits**:

- Employee assistance program

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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