Front Office Supervisor Overnight

3 weeks ago


Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

Responsible for day-to-day operations of hotel with guidance from Front Desk Manager/Duty Manager.
- Provides exceptional and genuine hospitality to our guests.
- Lead, coach, and support the overnight front office team.
- Monitor and respond all guest special requests and ensure delivered in timely manner.
- Respond to guest chat time in timely manner.
- Performs daily income audit/journal, flash reports, summarized, consolidated financial reports
- Completes Bucket check to verify guest room rate per signed registration card and ensure accurate revenue segment is posted in OPERA.
- Post all non-integrated charges to guest folio.
- Prepares balancing reports as required.
- Prepares/process no show’s reports.
- Counts & secures all cash on hand. Send cash reports to head office.
- Investigate any discrepancy out of balance situations and makes adjustment as required.
- Progresses end of day accurately.
- Balances/processes all Interdepartmental postings, restaurant/spa bills, Direct Billing vouchers etc.
- Programming of wakeup calls.
- Complete pre planning arrival reports in GXP
- Review guest folios at night to ensure 100% billing accuracy prior to departure
- Be fully aware of the procedures and policies to eliminate any guest experience glitches.
- Ensures hotel policies are administered fairly and consistently.
- Celebrates successes and recognizes the contributions of team members.
- Controls rooms inventory and understands room block allocation.
- Work towards maximizing room revenues by upselling
- Assist with valet parking
- Ensure that all potential and real Hazards are reported immediately and rectified
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures
- Follow Hotel standards of operation and departmental procedures and Pearle Grooming guidelines
- Performance any other tasks or duties assigned by Hotel Management

**Salary**: From $23.00 per hour

**Benefits**:

- Extended health care

Schedule:

- Evening shift
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Work Location: In person



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