Assistant Front Store Manager
2 weeks ago
**Location**:
900 Maple Ave., Unit A6A, Burlington, Ontario, L7S 2J8
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
**Why this role is important?**
**SUMMARY**:
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.
**DUTIES & RESPONSIBILITIES**:
**Operations**
- Role models best practice customer service at Shoppers Drug Mart
- Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
- Participates in hiring/onboarding of new cashiers
- Ensures all Cash staff have completed cash training and customer service training through SDMU
- Identifies and trains Supervisors from existing cashiers where possible
- Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required
- Update Process Board with tasks from store walk
- Ensures tasks get accomplished in a timely fashion
- Ensures that backroom inventory management initiative (BIMI) is to standard at all times
- Generates daily low stock report and provides to merchandisers/section captains
- Communicates expected deliveries with receiver to develop an action plan for receiving
- Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques
**Customer Service**
- Proactively engages customers with increased focus during peak traffic times
- Assists FSM to ensure all product-related processes are implemented effectively
- Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
- Coaches and trains all new merchandising hires on Store Standards
- Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards
- Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
- Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
- Demonstrates product knowledge and familiarity with location of products throughout the store
- Empowers employees to ensure customer satisfaction
**Marketing and Merchandising**
- Oversees implementation of store marketing programs
- Spotlights new or exclusive products at daily huddles
- Ensures staff know about upcoming events to share with customers
- Recognizes CSI performers
- Assists the FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives
- Creates and maintains proper displays to reflect seasonal and promotional programs
- Ensures value events are set-up and taken down according to schedule
- Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
- Responsible for replenishment orders in absence of FSM
**Human Resources**
- Assists in the hiring process for Front End Cashiers/Supervisors (recommend to FSM)
- Ensures staff is properly trained in all aspects of their role and provides on-going coaching and instructions
- Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
- Complies with employment legislation
- Ensures employees comply with all policies and procedures
**Finance**
- Assists in achieving projected sales growth targets
- Assists in effective expense management
**General**
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the department
- Ensures Store Standards are followed
- Maintains confidentiality in all matters pertaining to Shoppers Drug Mart franchised business and its operation
- Perform other duties as assigned
**Management/Supervision/Leadership**
- Provides support to all non Rx parties within the local store
- Provides direction under the guidance of FSM
**QUALIFICATIONS**
**Planning, Judgement and Decision Making**
- Independent thinking and decision making - Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
- Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
- Planning and preparation for Inventory management
- Monitor service levels on SKUs to control inventory
- Identify overstock and develop a clearance strategy
- Identify and recognize superior performance
-
Assistant Store Manager
6 days ago
Burlington, Canada Fortinos Full time**Duties and Responsibilities**: - Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience - To schedule and direct all front end staff to secure efficient and courteous customer service; - To process and balance all types of tender received in adherence with...
-
(Night) Assistant Store Manager
Found in: Jooble CA O C2 - 2 weeks ago
Burlington, ON, Canada Loblaw Companies Ltd - Head Office Full timeEnsuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience To schedule and direct all front end staff to secure efficient and courteous customer service; To process and balance all types of tender received in adherence with Company policy and procedures; To...
-
Assistant store manager
2 weeks ago
Burlington, Canada Loblaw Companies Ltd - Head Office Full timeDuties and Responsibilities:Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experienceTo schedule and direct all front end staff to secure efficient and courteous customer service;To process and balance all types of tender received in adherence with Company policy...
-
Assistant store manager
2 weeks ago
Burlington, Canada Loblaw Companies Ltd - Head Office Full timeDuties and Responsibilities:Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experienceTo schedule and direct all front end staff to secure efficient and courteous customer service;To process and balance all types of tender received in adherence with Company policy...
-
Assistant store manager
2 weeks ago
Burlington, Canada Loblaw Companies Ltd - Head Office Full timeDuties and Responsibilities:Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experienceTo schedule and direct all front end staff to secure efficient and courteous customer service;To process and balance all types of tender received in adherence with Company policy...
-
Assistant Store Manager
7 days ago
Burlington, Canada Dollarama L.P. Full timeAre you ready for your next career opportunity?If you are looking to manage with a highly visible, hands-on approach and provide the leadership and vision to fuel the growth of a successful Canadian business, then we are the right place for you!The Assistant Store Manager provides support to the Store Manager in overseeing the daily retail store operations,...
-
Assistant Store Manager
1 week ago
Burlington, Canada Dollarama L.P. Full timeAre you ready for your next career opportunity?If you are looking to manage with a highly visible, hands-on approach and provide the leadership and vision to fuel the growth of a successful Canadian business, then we are the right place for you!The Assistant Store Manager provides support to the Store Manager in overseeing the daily retail store operations,...
-
Assistant store manager
Found in: Jooble CA O C2 - 2 weeks ago
Burlington, ON, Canada Loblaw Companies Ltd - Head Office Full timeDuties and Responsibilities: Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience To schedule and direct all front end staff to secure efficient and courteous customer service; To process and balance all types of tender received in adherence with Company...
-
Assistant Store Manager
Found in: beBee jobs CA - 2 weeks ago
Burlington, Ontario, Canada SmartStop Self Storage Full timeThink Outside the BoxA company that embraces CHANGE while enhancing EVERYONE'S journey.Assistant Store Manager (Store #6040 - Burlington, ONT) No Nights Job SummaryThe right candidate pays attention to details, stays organized, and takes delight in finding great solutions for problems. This position is involved in all phases of the operation, including:...
-
Assistant Store Manager
Found in: Jooble CA C2 - 7 days ago
Burlington, ON, Canada Dollarama L.P. Full timeAre you ready for your next career opportunity? If you are looking to manage with a highly visible, hands-on approach and provide the leadership and vision to fuel the growth of a successful Canadian business, then we are the right place for you! The Assistant Store Manager provides support to the Store Manager in overseeing the daily retail store...
-
Assistant Store Manager
Found in: Jooble CA O C2 - 8 hours ago
Burlington, ON, Canada Dollarama L.P. Full timeAre you ready for your next career opportunity? If you are looking to manage with a highly visible, hands-on approach and provide the leadership and vision to fuel the growth of a successful Canadian business, then we are the right place for you! The Assistant Store Manager provides support to the Store Manager in overseeing the daily retail store...
-
(Night) Assistant Store Manager
Found in: Jooble CA O C2 - 5 days ago
Burlington, ON, Canada The Michael's Companies Full timeAssistant Store Manager D310 5066 BOS-Burlington page is loaded Assistant Store Manager D310 5066 BOS-Burlington Apply locations Burlington-34 Cambridge St, Ste 150 time type Full time posted on Posted 17 Days Ago job requisition id R00253380 Store - BOS-BURLINGTON, MAProvide a well merchandised and well in-stock store by supervising and leading and...
-
Manager Produce
Found in: Talent CA C2 - 1 week ago
Burlington, Canada Store Management Full timePostal Code: L7P 3N8 Looking for an exciting and fulfilling place to work? You've come to the right place! We love working with ambitious people who love food as much as we do. Whether it's your first job or you're ready for a new challenge, we have a career to fit your life. Launched in 2010, FreshCo's commitment to delivering top quality...
-
Assistant Store Manager
22 hours ago
Burlington, Canada SmartStop Self Storage Full time**_Think Outside the Box!_** A company that embraces CHANGE while enhancing EVERYONE’S journey. **Assistant Store Manager (Store #6040 - Burlington, ONT) Job Summary - No Nights/No Evenings!** Starting at $18.00/hour + Bonus **Assistant Store Manager Essential Job Functions and Responsibilities** - Rental of storage units - Preparing rental...
-
Store Manager
5 days ago
Burlington, Canada Danish Pastry House Full timeThe Danish Pastry House is a rapidly expanding company that serves authentic pastries, cakes and bread. The company has partnered with Kontra coffee in Copenhagen, Denmark and also offers coffee and handcrafted beverages roasted in our Toronto Roastery with our own custom blends. The company aims to create an outstanding presence in the food and retail...
-
Front End Associate
2 days ago
Burlington, Canada Hangry Piri Piri Chicken Full timeFront End Associate **Duties**: - Greet customers and provide excellent customer service - Operate cash register and handle cash transactions accurately - Scan and bag items for customers - Assist customers with locating products and answering inquiries - Maintain a clean and organized front end area - Process returns and exchanges - Collaborate with team...
-
Front Desk Coordinator
2 days ago
Burlington, Canada Halton Waldorf School Full timeFRONT DESK COORDINATOR Front Desk Coordinator Responsibilities - Greet and check-in students, parents, and visitors - creating a positive atmosphere - Daily student attendance management - calling parents, informing teachers - Daily bus and after-care attendance management - Bus program - liaison with drivers - Summer camp administrative support - Maintain...
-
Store Manager
5 hours ago
Burlington, Canada Linen Chest Full timeCompany Description **Store Manager Mappleview** Do you want to be part and lead a **vibrant** retail **team** and are you **passionate** about **sales**? Do you **enjoy **connecting with your employees, developing trusting relationships with them and providing a unique **coaching **experience? Are you a person with great **leadership** and communication...
-
Front Desk Coordinator
6 days ago
Burlington, Canada Hair Xtacy Salon Full timeWe are currently seeking a highly organized and personable front desk coordinator to join our team. As the first point of contact for our clients and visitors, the front desk coordinator plays a crucial role in creating a positive and welcoming environment for all who enter our office. **Responsibilities**: - Answering phones - Greeting visitors -...
-
Front Desk Agent
2 days ago
Burlington, Canada Vrancor Full time**POSITION AVAILABLE: Front Desk Agent** **REPORTS TO**:Front Desk Manager** **LOCATION: Waterfront Hotel Downtown Burlington** **ADDRESS: 2020 Lakeshore Road Burlington, ON L7R 4G8** At the Waterfront Hotel Downtown Burlington, our role is to provide top notch service. We have perfected the extended-stay experience to ensure a “home away from home”...