Catering (Restaurants) Partnership Manager

5 months ago

Remote, Canada hungerhub Canada Inc. Full time

**Company Overview**:
hungerhub is a foodtech startup was founded in Toronto in 2018 and now operates in over 10 markets in 3 provinces.

We are is on a mission to revolutionize the catering world. We connect offices with the best restaurants in their city for daily meal delivery. Through technology and a people-first mentality, we are empowering local restaurants to become caterers, and in doing so provide a seamless and customized experience for our clients... and their employees.
- P.S. We are a remote-first company, however we do have a physical office space that you can work out of anytime you like. As a team we meet at the office to work together on occasion and usually follow our voluntary work-from-office days with some social fun... and of course we order complementary lunches on our app platform at the office for anyone working from there._

With our commitment to excellent customer service and seamless ordering processes, hungerhub is quickly becoming Canada’s #1 office meal delivery solution and has been named as one of Canadas fastest growing companies by the Globe & Mail for 3 years running

**Position Overview**:
As we continue to grow, we are looking to add a Catering Partnership Manager to our team. This will be a dynamic restaurant-facing role responsible for growing our marketplace offerings. In this role, you will need to understand the needs of our various marketplace clients and ensure we are curating a relevant offering for them, using both existing and new restaurant vendors.

As the Catering Partnership Manager, you will be instrumental in supporting the growth of a new line of revenue at hungerhub, while helping independent restaurants grow their catering business. You will be part of a small(but strong) team and will have the opportunity to work along side hundreds of restaurants across Canada and contribute ideas that shape the future of our marketplace.

**Responsibilities**:
Understand hungerhub marketplace customers
- Understand the different marketplace user types and establish standards to meet their needs
- Work with our Sales and Account Management team to understand upcoming client needs and grow our marketplace offering to support them

Grow and onboard new marketplace partners
- Work with new hungerhub partners to set up and optimize their marketplace offerings
- Prospect new partners to fill gaps in our marketplace

Optimize offerings from existing marketplace partners
- Work with existing partners to ensure their offerings are maximized for visibility and increased orders
- Ensure the smooth execution of marketplace orders and troubleshoot as needed

Marketplace maintenance
- Ensure all marketplace offerings stay up to date with the latest information
- Suggest improvements to the marketplace to help the client and partner experience improve over time

Customized offerings
- Work with our Account Management team on special client requests and find marketplace offerings to match those needs
- Work directly with clients to understand their special events needs and create marketplace offerings to match those needs

**How to Apply**:
**Qualifications**:
To be successful in this role, it's important to have, at minimum, experience working in a restaurant on the catering side(sales, menu development, etc..) or with a caterer. To be a successful member of our team it's also important to have:

- Passion for the food industry and a deep appreciation for exceptional customer service and relationship-building.
- Proactive and self-motivated, with the ability to work independently and as part of a team.
- Driven: Makes sure goals are achieved and keeps at it until they are.
- Detail-oriented: no cutting corners, no sacrifices on the quality of work.
- Inspired to grow: looking to join an exciting startup and grow the company and your own experience with it.
- Excellent communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively.
- Flexible and adaptable, with the ability to thrive in a rapidly changing startup environment.

**Benefits and Perks**:

- Opportunity to make a significant impact on the growth and success of a dynamic startup.
- A collaborative work environment that encourages new ideas and innovation.
- Growth and career development opportunities as the company expands.
- Remote work with the potential for flexible working hours.

**Core Values**:
We are customer-obsessed - We aim to bring the best experience for our clients and partners and have their interests in mind when we craft solutions to solve their problems.

We always think big - We’re transforming a largely offline industry and we’re changing the way companies eat. We take risks, we’re creative and have global ambitions for our products and services.

We never say “It’s not my job” - We take ownership and have a sense of obligation to the biggest things but also to the mundane, non-glamorous small realities. We wear many hats and we learn

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